LOCATION
Las Cruces, NM
POSITION OVERVIEW
MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.
Are you passionate about helping others and delivering outstanding service? We’re looking for a Customer Service Representative who is empathetic, solution-oriented , and ready to thrive in a fast-paced, customer-focused environment .
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
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POSITION RESPONSIBILITIES
Key Responsibilities:
Engage with customers via inbound and outbound calls , providing friendly and professional support.
Actively listen to customer concerns and deliver effective, timely resolutions.
Use internal systems to manage accounts , process claims, and retrieve information.
Identify opportunities to upsell or upgrade products and services.
Clearly explain products, services, and processes to customers.
Escalate complex issues to the appropriate team when needed.
Strive for first-call resolution through strong problem-solving skills.
Stay current with training, meetings, and process updates.
Maintain excellent attendance and punctuality .
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Qualifications
Must be 18 years or older .
High school diploma or equivalent .
Strong written and verbal communication skills.
Ability to type at least 20 WPM .
Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
Familiarity with Windows operating systems .
Dependable and punctual with a strong work ethic.
Skilled in troubleshooting, conflict resolution , and follow-up.
A customer-first mindset : empathetic, patient, and responsive.
Ability to multitask , stay organized, and manage time independently.
A team player with a positive attitude and strong interpersonal skills.
Comfortable working in a dynamic, fast-changing environment .
ABOUT MCI (PARENT COMPANY)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer…