POSITION OVERVIEW
MCI is one of the fastest-growing tech-enabled businesses services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team use people, technology and innovation to help organizations improve customer experience and business performance.
We are looking for an energetic and target-driven Talent Acquisition Specialist to join our recruitment team and support high-volume hiring for our US operations . In this role, you will connect with candidates, identify top talent and help move candidates through the recruitment process efficiently and effectively.
This is a great opportunity for someone who enjoys a fast-paced environment, thrives on achieving recruitment targets and knows how to create a positive candidate experience while keeping multiple hiring campaigns moving.
Based in San Fernando, Philippines, this role follows US-aligned working hours to support seamless communication and collaboration with our US-based teams and stakeholders.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
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POSITION RESPONSIBILITIES
Key Responsibilities:
Manage high-volume recruitment processes for US call center and operational roles
Source, screen and shortlist qualified candidates across multiple recruitment platforms
conduct engaging telephonic and virtual interviews to assess candidate suitability
coordinate interviews, assessments and onboarding activities throughout the hiring process
consistently achieve recruitment targets and meet required turnaround times
maintain clear and timely communication with candidates throughout the hiring process
build and maintain strong talent pipelines to support ongoing US hiring needs
Conduct reference and background checks where required
Keep recruitment records accurate and ensure recruitment trackers are consistently updated
Partner with hiring manager to understand staffing requirements and hiring priorities.
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
High School Diploma required
Previous recruitment or talent acquisition experience, preferably within high-volume or call center recruitment
Strong interviewing and candidate engagement skills
Ability to work in a target-driven and fast-paced environment
Excellent communication and interpersonal skills
Strong administrative and organizational abilities
Experience using recruitment systems or ATS platforms is advantageous
Proficient in Microsoft Office Suite
Ability to multitask, prioritize and manage multiple vacancies simultaneously
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENT
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply…