Job Summary
The Director, Cybersecurity Product Management will serve as the single solution owner driving the strategic direction, operational growth, and overall health of MCNC’s growing and maturing cybersecurity portfolio.
This role combines deep cybersecurity threat landscape knowledge with commercial business acumen. Accountable for the end-to-end performance of MCNC’s security offerings, the Director manages full lifecycle growth, P&L performance, and service delivery excellence. Acting as a bridge between technical engineering and client C-suite executives (CIOs, CISOs, CFOs), the Director ensures MCNC provides client-centric, resilient, and high-value cybersecurity solutions across education, healthcare, government, and private sectors.
Key Roles and Responsibilities
Strategic Vision & Portfolio Management Strategy & Roadmap: Formulate and execute multi-year product roadmaps aligned with MCNC’s organizational mission, revenue targets, and client needs.
Lifecycle Ownership: Oversee the full lifecycle of cybersecurity services—scaling high-value offerings, innovating new solutions, and streamlining, standardizing, or decommissioning underperforming offerings.
Market Expansion: Analyze market trends, regulatory shifts, and emerging threat vectors to identify new sectors and commercial opportunities.
P&L & Financial Governance P&L Management: Hold ultimate oversight for the cybersecurity product line's financial performance, revenue growth, operating budgets, and margin targets.
Pricing & Business Cases: Partner with Finance, Sales, and Marketing to establish market-competitive pricing models, margin thresholds, and business cases for capital investments.
Investment Evaluation: Evaluate return on investment (ROI) for third-party tools, vendor agreements, and internal capability development.
Technical & Architectural Governance Architectural Oversight: Collaborate with Cybersecurity Architecture and Engineering teams to ensure solutions are scalable, secure, and operationally resilient.
Service Standards: Translate technical capabilities into standardized service offerings; delegate day-to-day administration to domain engineers while maintaining high-level governance.
SLA & Delivery Management: Establish, monitor, and optimize SLAs/OLAs, service onboarding processes, escalation protocols, and continuous improvement workflows.
Commercial Leadership & Client Engagement Executive Advisory: Serve as MCNC’s premier cybersecurity Subject Matter Expert (SME), building trusted relationships with client executives (CISOs, CIOs, agency heads).
Deal Support: Participate directly in high-value sales engagements, complex procurements, and strategic presentations, translating complex technical risk into business outcomes.
Strategic Alliances: Cultivate high-value partnerships with security service vendors, channel partners, and industry governing bodies.
Crisis Management, Risk & Escalation Incident Escalation: Direct executive communications and high-level escalation protocols during critical security events, coordinating with internal teams, vendors, customers and external response groups (e.g., NCLGISA Strike Team).
Governance & Compliance: Maintain up-to-date knowledge of relevant regulatory frameworks (e.g., NIST, HIPAA, FERPA) to guide client risk reduction strategies.
Team Leadership & Organizational Excellence Cross-Functional Collaboration: Align security, engineering, sales, marketing, finance, and operations teams around portfolio priorities.
Talent & Culture: Mentor team members, set clear KPIs, foster accountability, and drive a culture grounded in technical excellence and client success.
Qualifications and Education Requirements
Bachelor’s degree in a related field, 10+ years experience, or a combination of both.
Strategic & Commercial Acumen: Proven track record of multi-year roadmap execution, market expansion, and complete P&L accountability.
Technical Depth: Deep knowledge of the cybersecurity domain, current threat…