The Sr. Community Manager drives financial performance, operational and leasing excellence, and delivers outstanding customer service at one or more communities. Provides leadership and management for the community operations and maintenance teams. This position is responsible for setting performance standards and coaching, developing, and empowering associates towards achievement of desired business outcome.
The role will be considered for large communities, communities with a high degree of difficulty, lease up or renovations, and/or multi-site responsibility. The Sr. Community Manager may also function as part of expanded work groups when necessary.
Candidates MUST HAVE NJ Real Estate License as well as they MUST HAVE a minimum of two (2) years of experience in the Community Manager role with Mill Creek. This position should be looked to for setting performance standards for the region. The Senior Community Manager will be the first go-to person for other Community Managers within the region as a resource for advice and policy questions.
Oversight of multiple communities as Community Manager does not guarantee the title of Senior Community Manager, as it is based upon mastery, excellence and proven performance. Associate may be expected to host monthly calls with the other Community Managers in the region to gather feedback and offer assistance where needed. This position works in conjunction with Learning and Development to mentor and support newer Mill Creek associates in their region.
Reports to: Vice President or Regional Manager has primary authority and works with the Senior Community Manager to determine the exact "day-to-day" duties. Decisions will take into account the Senior Community Manager’s skills, experience, career goals, and how the individual best fits the working requirements of the community.
Essential Functions/Responsibilities
Financial Performance
Manage financial aspects of operations for the assigned community (or communities) that contribute to the business goals
Develop, implement, and monitor programs to maximize revenue, maintain expense control, and increase value
Oversee pricing and occupancy strategies
Assist in preparation of community budget
Provide thorough and strategic monthly reforecast, monthly operating report, and executive summary of operations
Review and approve, or submit for approval, all contracts within the limits defined by MCR budget authority levels
Anticipate and communicate significant departures from the budget immediately and in accordance with the company policy and standards
Partner with community Service Manager to review and recommend capital improvements and capital programs for expense reduction
Address and complete all other duties as assigned
Sales and Marketing
Oversee sales, lease renewals, move-in and move-out process
Oversee administration and completion of the resident renewal program, move-in and move out process
Maintain accurate and in-depth knowledge of community inventory, pricing and availability as well as general knowledge of competitors
Foster a thorough understanding of the community’s competitive environment in a submarket and adjust operating strategy accordingly
Participate in Revenue Management calls when applicable
Address and complete all other duties as assigned
Operating Standards
Ensure community (communities) maintain brand standards including property presentation, marketing, office and model appearance and associate appearance. Inspect what you expect.
Review and analyze operations reports to track community performance and understand the impact of local economic conditions on community operations
Ensure community is compliant with all applicable MCR and Partner (where applicable) procedures and all federal, state and local laws, specifically Fair Housing regulations at the community level
Partnering with Service Manager, recommend capital improvements for community
Manage contracts with 3rd party service providers
Address and complete…