Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
Purpose of the Role
The Supply Planning SME will serve as the BU's dedicated testing and adoption resource for the O9 Supply Planning module. Reporting into the region SP transformation lead, this role is responsible for executing test scripts, validating data integrity, supporting training delivery, and ensuring seamless transition from testing to go-live. The SME will act as the first line of support for end users, bridging the gap between the technical implementation team and the business, and championing user confidence and adoption of the new platform.
Main Responsibilities
Modelling Constraints & Validation:
Lead Plan Quality Validation phase for multiple business units across region. Work with Business stakeholders to gather the manufacturing constraints and model these constraints in O9.
Work with system integration partner and perform solver execution, perform RCA analyses KPI, perform checklist against business requirements and flag issues to partner team.
Solve Solver related problems with consideration of sustainable and standardized solution representing AMEA.
Responsible for planning functional build & implementation/Working in testing and processes validation
Document Functional requirements / participate in fit gap analyses with regional functional stream lead
Testing & Validation
Execute Integration Test (iTest) and UAT test scripts end-to-end for Supply Planning processes, ensuring 100% script coverage as per the test strategy
Validate pre-load and post-load data accuracy during User Cutover Testing (UCUT), flagging discrepancies and coordinating resolution with the data and cutover teams
Perform security role validation — test user access, roles, and permissions ahead of each testing phase
Log, track, and follow up on defects in qTest/Jira, ensuring timely resolution within SLA and supporting retesting of failed test cases
Execute E2E (End-to-End) scenario testing including cross-stream scenarios with Data Science, Supply Planning, and IBP
Support pre-test preparation including batch job readiness, test script pre-requisites documentation, and environment checks
Participate in daily testing war rooms, morning kick-offs, and end-of-day recaps to report progress, blockers, and pass rates
Training & Change Adoption
Support the delivery of Pre-UAT and UAT training sessions for BU end users, including o9 system basics, Day-in-the-Life (DILO) walkthroughs, and advanced SP system training
Conduct shadow testing sessions — walk end users through test scripts and o9 navigation to build familiarity and confidence
Act as a go-to resource for end users during testing phases, providing real-time guidance on o9 processes and ways of working
Support the BU Champion in driving change management activities, user communications, and adoption governance
Contribute to training material review and localization for BU-specific contexts
Go-Live & Sustainment
Support Parallel Run execution — assist end users in running DILO/MILO cycles using real business cases to validate outcomes
Participate in BU Readiness Checkpoints and contribute to UAT sign-off documentation
Provide hyper care support post go-live, acting as the first point of contact for end-user queries and issues
Document lessons learned, process gaps, and improvement opportunities from testing phases to feed into sustainment planning
Support the institutionalization of new ways of working and standard operating procedures in the o9 platform
Functional Support
Develop working-level expertise in the o9 Supply Planning module, including Master Production Scheduling, Distribution Planning, Truck Load Build.
Support the BU Champion in fit-gap analysis, functional requirement documentation, and process design validation
Participate in co-location events, workshops, and cross-functional design sessions as required
Represent BU-specific…