At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
About the Role
A Day in the Life
Our Global Diabetes Capability Center is expanding to serve more people living with diabetes globally. Our state-of-the-art facility is dedicated to transforming diabetes management through innovative solutions and Technologies that reduce the burden of living with diabetes.
This position is an exciting opportunity to work with Minimed’s Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.
The HR Operations and Process Lead is responsible for improving and governing HR Shared Services processes, reporting, knowledge management, and operational initiatives.
This role ensures HR processes are documented, standardized, and continuously improved while supporting effective service delivery across HR teams. The position also coordinates complex, cross-functional cases, drives strategic projects, and partners with HR stakeholders to implement sustainable process and system improvements.
The role provides functional direction to assigned Tier 2 team members and supports execution of improvement initiatives, knowledge management activities, reporting, and complex case resolution.
#BetterDaysStartNow
Key Responsibilities
Process Excellence and Standardization
Lead process mapping, documentation, and standardization initiatives across HR Shared Services functions and countries.
Develop, maintain, and govern standard operating procedures (SOPs), process maps, work instructions and supporting documentation.
Identify opportunities to simplify workflows, eliminate process gaps, and improve service delivery.
Partner with functional SMEs, HRIS, and COEs to align processes, policies, and operational requirements.
Establish process governance, documentation standards, and periodic review mechanisms.
Analytics, Reporting and Strategic Projects
Develop and maintain HR Shared Services dashboards, operational reports, and KPIs.
Monitor service delivery performance, including case volumes, SLAs, case aging, productivity, quality, and other operational metrics.
Analyze trends, identify performance gaps, and provide actionable recommendations to leadership.
Support the development and implementation of analytics and automation initiatives.
Improve reporting accuracy, consistency, and automation within HR Operations.
Lead and coordinate assigned strategic projects, including project planning, milestones, deliverables, stakeholder engagement, and progress reporting.
Partner with HRIS and relevant stakeholders on system enhancements, testing, and workflow improvements.
Knowledge Management and HR Portal Optimization
Support the administration, maintenance, and continuous improvement of HR portals, employee self-service platforms, and knowledge repositories.
Establish and maintain Tier 0 knowledge management standards, including content accuracy, ownership, governance, and periodic reviews.
Improve employee self-service capabilities by identifying knowledge gaps and opportunities to reduce avoidable HR support inquiries.
Coordinate with functional SMEs and Tier 2 resources to develop, validate, and maintain knowledge articles, FAQs, user guides, and supporting materials.
Support case management knowledge processes, ensuring consistent and accessible information…