Annual salary: up to £28,751.00
Administrator
Location: Peterborough
Contract: Full-time, Permanent
Hours: 42.5 hours per week, Monday – Friday
Salary: Up to £28,751 per annum
About Us
Mears Group is one of the UK’s leading providers of repairs, maintenance, and regeneration services, we deliver high-quality housing and facilities solutions to both public and private sector clients. We are committed to excellent customer service, keeping our promises, creating a great place to work, and tackling the issues that matter most to people and communities.
About The Role
We are looking for a motivated and organised Administrator to join our team in Peterborough. You will provide day-to-day administrative support across our Voids, Repairs and Planned Works services, helping to keep operational processes running smoothly.
A key part of the role will be managing and processing timesheets, maintaining accurate records and providing general administrative support to operational teams. You’ll work closely with supervisors, operatives and other colleagues to ensure information is recorded accurately and works can progress efficiently.
Duties:
Process and maintain operative timesheets, ensuring information is accurate and submitted within required timescales
Check timesheet information and resolve any missing or incorrect details with operatives and supervisors
Provide general administrative support across Voids, Repairs and Planned Works
Maintain accurate records, spreadsheets, databases and internal systems
Support supervisors and operational teams with day-to-day administration and paperwork
Assist with updating job information, work orders and completion details
Support the coordination and monitoring of ongoing works, ensuring records are kept up to date
Process and file relevant documentation relating to completed and ongoing works
Respond to telephone and email queries from colleagues, residents and other stakeholders
Liaise with operatives and supervisors to obtain outstanding information and documentation
Assist with raising orders and processing invoices where required
Support the preparation of reports and other operational information
Maintain organised electronic and paper filing systems in line with company procedures
Provide additional administrative support to the wider contract team during busy periods
Key Criteria:
Previous experience in an administration or similar support role
Strong attention to detail with experience maintaining accurate records and processing timesheets
Good organisational skills with the ability to manage multiple tasks and priorities
Confident using Microsoft Office, including Excel, Outlook and Word
Good written and verbal communication skills
Comfortable liaising with operatives, supervisors, residents and other stakeholders
Ability to work effectively in a busy, fast-paced environment
Experience within social housing, repairs, maintenance, voids or planned works would be advantageous
A proactive and flexible approach, with the ability to work independently and as part of a team
Benefits
Company Sick Pay
Life Assurance (2x annual salary)
5% employee and 3% employer pension contribution with People pension
25 days annual leave plus bank holidays
Family friendly policies including enhanced maternity (14 weeks full pay, 12 weeks half pay and 13 weeks statutory pay), paternity (2 weeks full pay) and adoption leave
Employee Assistance Programme - free confidential support and counselling available
Mears Rewards offering discounts and cashback at leading retailers including travel, household items and shopping
Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
Volunteering leave – up to two days per year to support community initiatives
Cycle to Work Scheme
Share save scheme
Recognition and long service awards
Buy up to 5 days holiday each year depending on length of service
Learning and development opportunities
Career progression…