Annual salary: up to £13,113.75
Administrator
Location: Basingstoke
Salary: £13,113.75 per annum (prorated)
Contract: Part-time, 18.75 hours per week, 6 Month Fixed Term Contract
Hours: Full time, 37.5 hours, Monday to Friday, 8.30am – 5pm.
We provide Housing Management services right across the UK. We work in partnership with Central and Local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs.
About the Role:
We are looking for an organised and customer-focused Administrator to join our team in Basingstoke. This is a great opportunity for someone with administration experience who enjoys working in a busy environment, providing support across a variety of tasks and helping to deliver an excellent service to customers and colleagues.
Working as part of a supportive team, you will play a key role in ensuring administrative processes are completed accurately and efficiently. From managing documentation and maintaining records to supporting customer communications and handling incoming calls, you will help keep day-to-day operations running smoothly.
As an Administrator, you will provide essential administrative support to the team, ensuring records, documentation and customer information are maintained accurately and efficiently. You will work closely with colleagues across the business to deliver a high standard of service while supporting the smooth running of daily operations.
Chasing energy appointments
Sending OECs to occupants
Uploading returned OECs
Sending end of tenancy documentation
Covering hunt group phones
Maintaining accurate records and databases
Working with internal departments to achieve the best outcomes for customers
Supporting colleagues and providing administrative cover when required
Assisting with ad hoc projects and additional administrative duties
Role Criteria:
GCSEs in English and Maths
Previous administration experience
Experience working in a customer-focused environment
Good written and verbal communication skills
Strong people skills
Problem-solving ability
Good organisational and time management skills
Ability to work accurately and efficiently
Confidence using IT systems and databases
Benefits we can offer you
25 days annual leave plus bank holidays
Family friendly policies including enhanced maternity (14 weeks full pay, 12 weeks half pay and 13 weeks statutory pay), paternity (4 weeks full pay) and adoption leave
Employee Assistance Programme - free confidential support and counselling available
Mears Rewards offering discounts and cashback at leading retailers including travel, household items and shopping
Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
Volunteering leave – up to two days per year to support community initiatives
Cycle to Work Scheme
Share save scheme
Recognition and long service awards
Buy up to 5 days holiday each year depending on length of service
Learning and development opportunities
Career progression opportunities across Mears Group
Occupational health support
Green car scheme with Tusker after successful probation period
Be part of an inclusive workplace with access to a range of colleague networks and support groups focused on diversity, wellbeing and career development. From Disability, Pride (LGBTQ+) and Ethnic Diversity networks to Women in Leadership, the Women Operative Support Group, Women's Health, Men's Mental Health and Armed Forces communities, these groups provide opportunities for support, connection and professional development across our diverse workforce.
Company Sick Pay
Life Assurance (2x annual salary)
5% employee and 3% employer pension contribution with People pension
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
As part of the recruitment…