Annual salary: up to £31,000.00
Planner / Works Programmer
Location: Tower Hamlets
Contract: Full Time, Permanent, 42.5 hours per week
Salary: £31,000 per annum plus company benefits
We are looking for an organised and customer-focused Planner / Works Programmer to join our team. This is an excellent opportunity for someone with strong administrative and scheduling skills who enjoys working in a fast-paced environment, coordinating works and delivering excellent service to residents and subcontractors.
in this role, you will be responsible for planning and programming works, liaising with residents and subcontractors, managing communications, handling enquiries and complaints, and ensuring jobs are scheduled and issued effectively. You will work across multiple systems and spreadsheets, helping to keep operations running smoothly while ensuring a high standard of customer service.
Mears Group is a leading provider of housing and care services within the UK. We are committed to making a positive difference to the communities we serve by providing excellent services, creating opportunities for our people, and delivering quality outcomes for our customers.
About the Role:
As a Planner / Works Programmer, you will support the delivery of roofing and scaffolding works through effective planning, scheduling and communication with customers, operatives and subcontractors.
Speaking with residents and subcontractors by telephone
Managing emails and customer correspondence
Handling customer enquiries and complaints professionally
Using MCM and MSPS systems
Maintaining and updating spreadsheets and records
Issuing jobs to subcontractors
Supporting roofing and scaffolding work programmes
Preparing and issuing notification letters
Prioritising workload to meet business demands
Work collaboratively with supervisors, operatives, other departments and subcontractors to ensure a seamless service.
Monitor and update repair jobs daily, including appointments, follow-on works, and overdue tasks.
Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed.
Maintain accurate records, data, and documentation to ensure compliance.
Provide general administrative support to the rest of the projects team when required.
Key Criteria:
Strong written and verbal communication skills
Good knowledge of Microsoft Office packages, including Excel
Excellent organisational skills
Ability to prioritise and manage a busy workload
Planning or scheduling experience
Social housing experience
Strong attention to detail
Team player with a positive and professional approach
Experience in the above role with similar or the same duties
Experience working in a fast-paced, pressurised environment
Excellent time management, organisational, and communication skills
A customer-first approach with the ability to handle challenging situations
Knowledge of repairs and maintenance processes
Benefits:
Family friendly policy to include enhanced maternity/paternity leave and much more.
Generous Pension Scheme
Sick Pay
Refer a friend scheme (total award £1000)
Share saver scheme
Eye test vouchers
Employee Assistance Programme (Access to Free counselling service)
Wellbeing service (Access to trained mental health & wellbeing advisors)
Mears Annual Family Fun Day for you and your family to places like Blair Drummond Safari Park, M&Ds Theme park, fully paid for including lunch
Mears Rewards - A performance recognition platform whereby you can be rewarded in high street vouchers
Volunteering Leave - Mears supports employees to undertake volunteering in the community, in support of our social value commitment
Excellent training and development opportunities and 25 days holiday entitlement along with bank holidays.
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less…