Annual salary: up to £30,000.00
Planner
Location: Dartford
Full time / Permanent
Salary: £30,000 Per Annum
Hours: 42.5 hours Monday - Friday
Mears are the largest provider of repairs and maintenance, and regeneration services across the UK. We are a highly responsible partner, who is committed to; delivering the highest levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities. We are looking for an organised and proactive Planner to join our local repairs team. You’ll play a vital role in ensuring repairs are scheduled efficiently, works are allocated to operatives, and jobs are completed quickly and to a high standard. As the key link between residents, operatives, and colleagues, you will help deliver a customer-focused, responsive repairs service.
Duties:
Schedule operatives and subcontractors to ensure resources are used efficiently and repairs are completed on time.
Monitor and update repair jobs daily, including appointments, follow‑on works, and overdue tasks.
Manage the repairs inbox, dealing with emails from tenants and the client.
Handle damp and mould cases, speaking with tenants to assess whether their property is high‑risk, liaising with the client, and issuing any required follow‑on letters.
Support the use of IT systems, ensuring operatives update their PDAs and that schedule‑of‑rates codes are entered correctly.
Communicate clearly and professionally with residents, operatives, and stakeholders to keep all parties informed.
Work closely with administrators, supervisors, and contractors to deliver a seamless service.
Provide cover for other planners when required and attend meetings or training sessions as needed.
Always Adhere to company policies and Health & Safety requirements.
Assist with reporting and performance monitoring to ensure KPIs and targets are achieved.
Help prioritise emergency and urgent repairs to minimise disruption for residents.
Maintain accurate records, data, and documentation for audits and compliance purposes.
Support continuous service improvement by suggesting ways to streamline planning and scheduling processes.
Role Criteria:
Pervious Planning experience
Experience in Building maintenance processes
Experience in Social housing
Experience working in a fast-paced, pressurised environment
Strong IT skills with the ability to use job management and scheduling systems
Excellent time management, organisational, and communication skills
A customer-first approach with the ability to handle challenging situations
Benefits
25 days annual leave plus bank holidays
Family friendly policies including enhanced maternity (14 weeks full pay, 12 weeks half pay and 13 weeks statutory pay), paternity (2 weeks full pay) and adoption leave
Employee Assistance Programme - free confidential support and counselling available
Mears Rewards offering discounts and cashback at leading retailers including travel, household items and shopping
Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
Volunteering leave – up to two days per year to support community initiatives
Cycle to Work Scheme
Share save scheme
Recognition and long service awards
Buy up to 5 days holiday each year depending ond length of service
Learning and development opportunities
Career progression opportunities across Mears Group
Occupational health support
Green car scheme with Tusker after successful probation period
Be part of an inclusive workplace with access to a range of colleague networks and support groups focused on diversity, wellbeing and career development. From Disability, Pride (LGBTQ+) and Ethnic Diversity networks to Women in Leadership, the Women Operative Support Group, Women's Health, Men's Mental Health and Armed Forces communities, these groups provide opportunities for support, connection and professional development across our diverse workforce.
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