Annual salary: up to £31,537.71
Retention Advisor
Location: Basingstoke
Salary: £31,537.71 per annum
Contract: Full time, Permanent
Hours: Full time, 37.5 hours, Monday to Friday, 8.30am – 5pm.
We provide Housing Management services right across the UK. We work in partnership with Central and Local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs.
Why make the move?
This role offers the opportunity to take the skills you've developed in residential lettings and apply them within a large-scale property portfolio environment , combining landlord negotiation, rental market knowledge, property management and commercial decision-making.
You'll have regular Monday-to-Friday office hours , a permanent role and the opportunity to develop broader experience across property retention, compliance, portfolio management and housing operations.
About the Role:
Are you an experienced property, housing or lettings professional with strong negotiation skills? We are looking for a Retention Advisor to join our team in Basingstoke, where you will play a key role in managing landlord relationships, lease renewals and retention negotiations to support the continued delivery of high-quality housing services.
This is a varied role where you will manage a portfolio of residential properties, review rental values, assess property suitability and work closely with landlords, agents and internal teams. You will be responsible for maintaining accurate records, supporting property allocation decisions and contributing to service improvement initiatives across the business.
Key responsibilities include:
· Managing rent reviews, lease renewals and retention negotiations with landlords and managing agents
· Reviewing proposed rents against market rental values and making informed recommendations
· Assessing properties based on condition, compliance, value and customer demand
· Building and maintaining strong relationships with landlords, agents, contractors and other property partners
· Managing and reviewing a portfolio of residential properties throughout different stages of the property lifecycle
· Reviewing property requirements and applications to support effective allocation decisions
· Carrying out property and record audits to maintain accurate, compliant housing stock information
· Keeping clear and accurate records and providing regular updates and escalations
· Working collaboratively with colleagues across the wider property, repairs and operational teams
· Supporting wider projects and service improvements
Key Criteria:
· Experience in similar duties
· Negotiation skills
· Experience of working in a customer service environment
· Experience of working in residential lettings property environment
· A background in housing, repairs and maintenance, lettings or social housing
· Experience of working independently
· Understanding current lettings legislation including health and safety
· Excellent communicator
· Decisive decision maker
· Ability to manage a busy workload with conflicting prioritise
Benefits we can offer you
25 days annual leave plus bank holidays
Family friendly policies including enhanced maternity (14 weeks full pay, 12 weeks half pay and 13 weeks statutory pay), paternity (2 weeks full pay) and adoption leave
Employee Assistance Programme - free confidential support and counselling available
Mears Rewards offering discounts and cashback at leading retailers including travel, household items and shopping
Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
Volunteering leave – up to two days per year to support community initiatives
Cycle to Work Scheme
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