Annual salary: up to £42,463.00
Supervisor
Location: Coatbridge/Motherwell
Contract: Permanent, Full Time, Monday to Friday 08:00am to 4:30pm
Salary: £42,463 per annum plus £3,500 annual car allowance
We are looking for an experienced Supervisor to join our team in Coatbridge & Motherwell, leading the delivery of reactive maintenance services across the area. This is an excellent opportunity for someone with strong operational and people management skills who enjoys working in a fast-paced environment and building positive client relationships.
In this role, you will oversee a team of approximately 15 direct reports, managing workloads, monitoring performance, ensuring jobs are completed to the required standards and supporting the operational success of the contract. You will work closely with clients and colleagues to ensure service delivery targets, compliance requirements and financial commitments are achieved.
Mears Group is a leading housing and social housing services provider, committed to making a positive difference to the communities we serve. We provide and manage homes, support communities and deliver repairs and maintenance services across the UK. Our people are at the heart of everything we do, and we are committed to creating opportunities for growth, development and rewarding careers.
About the Role:
As Supervisor, you will be responsible for the operational supervision of maintenance activities, ensuring productivity, profitability and customer satisfaction are achieved through effective planning and resource management.
· Manage the central operational team servicing the Motherwell/Coatbridge area
· Lead and support a team of approximately 15 direct reports
· Monitor and manage work in progress to ensure performance targets are achieved
· Ensure works are completed on time, within budget and to required quality standards
· Carry out site visits to monitor work delivery, progression and completion
· Maintain compliance with health and safety legislation and company procedures
· Produce management reports covering operational performance and activities
· Work closely with clients and stakeholders to maintain effective relationships
· Challenge incomplete works and ensure jobs are closed promptly
· Monitor operational compliance including photographic evidence requirements
· Support employee performance through coaching, development and training
· Manage company assets including vehicles, materials, tools, plant hire, uniform and PPE
· Provide cover for other supervisors when required
· Attend company and client meetings and training sessions as necessary
Key Criteria:
· Supervisory experience in a similar operational environment, or relevant experience and skills to take the next step into a supervisory role.
· Experience managing, monitoring, recording and reporting health and safety compliance
· Broad knowledge of general repairs and maintenance
· Strong organisational and workload management skills
· Ability to build and maintain effective client relationships
· Excellent communication and stakeholder management skills
· Outgoing and proactive approach
· Receptive to feedback and able to adapt to changing priorities
· Full UK driving licence
· Social housing experience is desirable
Benefits
· 25 days annual leave plus bank holidays
· Family friendly policies including enhanced maternity (14 weeks full pay, 12 weeks half pay and 13 weeks statutory pay), paternity (4 weeks full pay) and adoption leave
· Employee Assistance Programme - free confidential support and counselling available
· Mears Rewards offering discounts and cashback at leading retailers including travel, household items and shopping
· Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
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