Annual salary: up to £40,000.00
Supervisor – Disrepair
Location: Birmingham
Contract Type: Full-time, Permanent
Salary: £40,000
Join us on our new, exciting contract with Birmingham City Council
Mears Group has been awarded a major new 10-year partnership with Birmingham City Council to deliver repairs, maintenance, and planned investment work across 11,500 homes in central and west Birmingham. This contract represents one of our most significant projects in the city and will create a wide range of opportunities across our operational teams.
Duties
Supervise the delivery of disrepair works across occupied residential properties
Ensure all repairs are completed safely, efficiently, and in line with required quality standards and contractual obligations
Manage disrepair cases through to completion, ensuring agreed timescales and commitments are met
Conduct regular site visits, inspections, and audits to monitor progress and quality of works
Liaise with residents, surveyors, client representatives, and contractors to provide updates and resolve issues
Allocate resources effectively to ensure workloads are managed efficiently and service targets are achieved
Review disrepair schedules of work and ensure repairs are completed in accordance with specifications
Ensure full compliance with Health & Safety legislation, company policies, and regulatory requirements
Carry out post-inspections and quality checks, ensuring any remedial works are completed promptly
Lead, coach, and support operatives and subcontractors to deliver high-quality outcomes
Monitor performance and productivity, identifying opportunities for improvement and efficiencies
Manage material usage and procurement to support cost-effective service delivery
Maintain accurate records, reports, photographic evidence, and case documentation
Investigate complaints and support the resolution of complex customer issues
Work closely with internal teams to minimise the risk of future disrepair claims
Support compliance audits, service improvement initiatives, and contract performance requirements
Assist with budget management, forecasting, and controlling costs associated with disrepair cases
Provide supervisory cover across the contract during periods of absence or increased demand
Attend toolbox talks, training sessions, client meetings, and operational reviews
Ensure all activities reflect company values and maintain a professional image at all times
Role Criteria
Previous experience in a Supervisor position within social housing, property maintenance, or disrepair services
Proven experience managing disrepair works, complex repairs, or planned maintenance programmes
Strong understanding of housing disrepair legislation, compliance requirements, and customer obligations
Demonstrable experience managing, monitoring, and reporting Health & Safety activities
Experience working within occupied residential properties and customer-focused environments
City & Guilds, NVQ, or equivalent qualification in a relevant trade discipline
Full, valid UK driving licence
Strong understanding of Health & Safety regulations, including COSHH
Working knowledge of Schedule of Rates (SOR) and repairs contracts
Excellent communication and stakeholder management skills
Ability to build positive relationships with residents and client representatives
Strong leadership skills with the ability to motivate, mentor, and develop teams
Customer-focused approach with a commitment to delivering excellent service
Strong problem-solving and decision-making skills
Excellent planning, organisational, and workload management abilities
Ability to manage multiple cases and priorities within a fast-paced environment
IT literate with experience using housing maintenance or repairs management systems
Confident producing reports, maintaining records, and communicating both verbally and in writing
Benefits we can offer you:
Company Sick Pay
Life Assurance (2x annual salary)
Company Van and fuel card
5% employee and 3%…