About Medallion:
At Medallion, we believe healthcare teams should focus on what truly matters - delivering exceptional patient care. That’s why we’ve built a leading provider operations platform to eliminate the administrative bottlenecks that slow healthcare organizations down. By automating licensing, credentialing, payer enrollment, and compliance monitoring, Medallion empowers healthcare operations teams to streamline their workflows, improve provider satisfaction, and accelerate revenue generation, all while ensuring superior patient outcomes.
As one of the fastest-growing healthcare technology companies - ranked #3 on Inc. Magazine’s 2024 Fastest-Growing Private Companies in the Pacific Region, #5 on LinkedIn's 2024 Top US Startups, a Glassdoor Best Place to Work in 2024 & 2025, and featured on The Today Show - Medallion is revolutionizing provider network management. Our CEO, Derek Lo, has been named one of the Top 50 Healthcare Technology CEOs of 2024 by The Healthcare Technology Report. Backed by $130M in funding from world-class investors like Sequoia Capital, Google Ventures, Optum Ventures, Salesforce Ventures, Acrew Capital, Washington Harbour, and NFDG, we’re on a mission to transform healthcare at scale.
We prioritize candidate safety. Please be aware that official communication will only come from @medallion.co email addresses.
About the role:
As a member of the Implementation team, you will be responsible for owning and driving the Implementation phase of the customer journey, setting a strong foundation for long term success with Medallion. You will manage several projects in parallel, including top priority enterprise accounts and spanning Medallion's complete suite of services and products. You will serve as the main point of contact for your customers, project manage the end-to-end implementation process and partner with GTM, EPD, and Operations teams.
You will work with customers directly to set them up for success and advocate for their needs internally. You will also build the systems and tools to make these processes more efficient as the business grows.
This role reports to the Senior Manager of Implementation and base compensation for this role may land between $95,000 - $140,000. In addition to base salary, Medallion offers equity and benefits as part of the total compensation package. Many factors are considered when determining pay including: market data, geographic location, skills, qualifications, experience, and level.
Responsibilities:
Project Management & Issue Resolution
Build and maintain project plans with customers, with clear milestones, owners and due dates, and hold customers and internal partners accountable to them
Run a regular status cadence with customer executives and working teams
Proactively project manage the implementation process end-to-end to achieve target timelines and goals
Partner with the appropriate internal and external teams to align on key milestones and workflows
Identify any blockers that could delay an implementation; partner with the appropriate internal and external teams to resolve
Collaborate with internal stakeholders to define project scope, goals, and deliverables, and manage expectations throughout the customer journey
Define scope and manage expectations throughout implementation
Data Exchange & System Setup
Support our largest customers as they familiarize themselves with our data model and import requirements
Act as a customer point of contact for our technical implementation team members
Guide customers through Medallion’s data model, field mapping and import requirements
Customer Experience
Ensure your customers are set up to achieve their first value with Medallion
Be a champion of our customers; identify opportunity areas and create tight feedback loops between our customers and internal teams
Process improvement & Collaboration
Proactively identify gaps in current implementation process
Drive development of processes and resources as needed to…