Position Type:
Permanent *
Closing date:
2026-11-23 *
Full careers. Full lives.
Join the Medavie Health NL Team
Are you looking for a fulfilling career that makes a meaningful impact on your life, and the lives of others? As the provider of emergency medical services and medical communications operations across Newfoundland and Labrador, Medavie Health NL (MHNL) is proud to offer career opportunities for professionals who share our strong commitment to delivering healthcare to communities throughout Newfoundland and Labrador.
If you're a passionate professional seeking a unique and meaningful career, MHNL is your destination. Join our team and achieve your full potential in a supportive and dynamic environment.
Senior Manager, Quality & Performance, MedFlight
Full careers. Full lives.
Join the Medavie Health NL Team
Are you looking for a fulfilling career that makes a meaningful impact on your life, and the lives of others?
As the provider of ground and air ambulance emergency medical services (EMS) and medical communications operations across Newfoundland and Labrador, Medavie Health NL (MHNL) is proud to offer career opportunities for professionals who share our strong commitment to delivering healthcare to communities throughout Newfoundland and Labrador.
If you're a passionate professional seeking a unique and meaningful career, MHNL is your destination. Join our team and achieve your full potential in a supportive and dynamic environment.
Reporting to the Director, Integrated Air Program, the Senior Manager, Quality & Performance, MedFlight NL leads the MedFlight NL Critical Care Transport Program’s clinical, education, quality, research and policy portfolio. The Senior Manager works with program leadership, the Medical Director, Physician leads, clinicians and contractors to translate strategy into coordinated workplans supporting seamless interprovincial critical care transport and improved patient outcomes.
The Senior Manager establishes the quality management plan , defining priorities, measures, accountabilities and reporting . With the Medical Director and relevant leaders , the Senior Manager oversees clinical audits and multidisciplinary case reviews to guide improvement and evaluate outcomes, and reports progress, trends, unresolved risks , recommendations and resource needs to the Director through established governance processes .
Within delegated authority, the Senior Manager sets priorities, directs assigned personnel and resources, and ensures clinical, contractual and organizational obligations are met while respecting medical, operational and aviation decision making authority. The Senior Manager applies critical care transport, emergency health services and health system knowledge to program improvements aimed at reducing morbidity and mortality.
The Senior Manager maintains accreditation readiness through routine governance, a standards to evidence register , gap assessments and survey preparation . With clinical, operational, communications and aviation leaders, the Senior Manager assigns agreed actions, monitors completion and escalates unresolved gaps to the Director.
The Senior Manager oversees orientation, continuing education and documented competency assessment aligned with the program’s scope of care. With the Medical Director and education and operational leads, the Senior Manager uses case reviews, quality findings, practice changes and staff feedback to identify learning needs and evaluate education effectiveness and follow up support.
The Senior Manager leads policy development, review and implementation through established approvals. With accountable leaders, the Senior Manager assesses quality, education and accreditation implications of proposed service, equipment and care model changes, identifies required evidence and approvals, and monitors implementation.
Professional Qualifications & Competencies:
Relevant health related undergraduate degree required, an employer accepted equivalent…