Medsien is the leading provider of scalable remote care management for a quality patient experience. Hundreds of organizations trust Medsien’s unparalleled technology solutions to implement exceptional remote care management programs, personalize every interaction, and improve the lives of the people who need it most. Based in San Francisco and venture-backed by top-tier investors, Medsien was founded to reimagine remote care management.
More than 60% of all U.S. adults—over 150 million people—live with at least one chronic condition, which requires dedicated, ongoing medical support outside the four walls of their doctor’s office. And yet, only 20% of these patients have access to remote care from the comfort of their homes, putting their health at significant risk. Together, we can save lives and create a real impact.
Medsien is a venture-backed healthcare SaaS company experiencing rapid growth and looking to expand its team. We are seeking an organized, motivated, and passionate Central Support Specialist to join our team of talented and inspiring colleagues in a fast-paced environment.
As a Central Support Specialist , you will support daily operations and help ensure requests and inquiries are handled promptly and professionally. You will coordinate with teams across the organization, such as sales, product, engineering, and operations, to route requests to the right people and follow up until they are resolved. The ideal candidate is a practical problem-solver who communicates clearly, stays organized, and brings structure and teamwork to cross-functional work.
Key Responsibilities
Support day-to-day communications and operational needs
Provide professional and timely assistance with general inquiries
Coordinate requests with appropriate teams and resources
Maintain accurate records and support follow-up as needed
Assist with administrative tasks and internal coordination
Identify concerns or opportunities for improvement and share them with the appropriate team
Maintain confidentiality when handling sensitive information
Take on additional responsibilities as organizational needs evolve
Qualifications / Skills
A friendly, professional, and customer-focused approach
Strong communication and listening skills
Good judgment and a practical approach to problem-solving
Organization, attention to detail, and consistent follow-through
Flexibility when managing multiple priorities
Reliability and a willingness to take ownership
Comfort working independently and collaboratively
Openness to learning new tools and processes
Previous experience in customer service, administrative support, operations, healthcare, or a related field preferred
Strong verbal and written communication skills
Comfortable using computers and learning new systems
Ability to manage tasks accurately and efficiently
A positive attitude and commitment to providing dependable support
Ability to work with Eastern US time, with typical workdays from 16:00 to 00:00 Turkey time
Perfect English skills , both written and oral
Residing in the Istanbul city center
Benefits we offer
Competitive salary
Flexible vacation and PTO policies
Fully remote work opportunities
Training, mentorship, and coaching from leadership
Please bear in mind that:
This is a permanent-term contractor job opportunity with Medsien Inc.
This position is based in Istanbul, requiring 16:00-00:00 workdays.
All interviews will be conducted in English and the candidates having less than advanced level of English will be directly eliminated from the process regardless of their technical skills and expertise.
Our Process
We’ll review your application along with all the others we receive and pick the top profiles for a screening call. In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully. If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know…