Your mission
Field Service Process Engineer
Position Summary
The Field Service Process Engineer plays a critical role in designing, sustaining, and guiding continuous improvement efforts for recently installed automated systems and workflows. This position combines deep technical execution with field leadership, data collection capabilities, testing, validation, as well as a big-picture mindset to lead the rework optimization process and document control plans.
This role is ideal for an experienced Process Engineer/Applications Engineer who thrives in fast-moving environments. This is not an entry-level role.
Key Responsibilities
Serve as the lead technical authority for field service continuous improvement in the design and development of automated solutions
Provide on-site root cause assessment and drive corrective actions that lead to maximizing Overall Equipment Effectiveness (OEE)
Collaborate with Quality Assurance Team, Production, Safety, and IT Department to ensure that business needs and automation outputs are met
Analyze production data, build quality and volume trends, and utilize visualization tools to present analysis
Identify areas of improvement, tie them to core metrics, and address the root cause to meet standards of safety, quality, output, and cost
Utilize structured frameworks (DMAIC, Ishikawa, 5 Whys, etc.) to diagnose production issues, define a root cause, and establish corrective actions
Create troubleshooting guides for engineering and production teams, in addition to creating manufacturing instructions, routings, and associated processes
Create and maintain Standard Operating Procedures (SOP), utilize Statistical Process Control (SPC), and Measurement Systems Analysis (MSA) to monitor and document process variations.
Customer Partnership
Act as the primary technical interface with customers during service and commissioning activities
Build trust through clear communication, professionalism, and rapid problem-solving
Provide training and technical guidance to customer maintenance and engineering teams
Your profile
Required Qualifications
Bachelor’s degree in Electrical Engineering, Controls Engineering, Mechatronics, or equivalent practical experience
5+ years of hands-on experience in industrial automation, controls, or field service engineering
Strong experience with industrial robotics and machine vision systems
Proven ability to lead technical efforts independently in the field
Strong customer-facing communication and decision-making skills
Experience with safety PLCs, robot safety, and machine guarding standards
Excellent troubleshooting and maintenance skills
Proficient in MS Word, Outlook, Excel, and Teams.
Authorization to work in the US
Preferred Qualifications
Background in automotive, medical device, or high-reliability manufacturing environments
Experience influencing product or system design based on field feedback
Strong SQL skills and ability to create interactive dashboards using data visualization tools like Power BI or Tableau
Experience with Dispense systems (Vitesco), Vision (Keyence or Cognex), Laser welding (IPG), and Fastening (Atlas Copco)
Travel & Field Support Requirement
Travel extensively to customer sites, often on short notice
Work flexible hours, including nights and weekends, to support customer production schedules.
Must have a valid driver’s license.
Must be able to travel up to 75% - 90% to customer sites.
Physical & Work Environment Requirements
Work in industrial manufacturing and variable temperature environments
Lift up to 50 lbs
Work at heights or for extended periods of standing/kneeling.
Why us?
401(k) matching
Dental insurance
Health insurance
Paid time off & Sick Time (3 Weeks)
Vision insurance
Competitive Pay
All travel costs paid