Ready to take your career global?
Make your mark at one of the biggest names in payments. We’re looking for a Client Server Software Analyst to join our ever evolving Enterprise Monitoring team and help shape the future of global commerce.
What you’ll own
• Takes ownership of assigned testing activities from requirement review through test design, execution, defect triage, retesting, and closure.
• Creates, maintains, and executes manual test cases for ServiceNow stories, integrations, upgrades, and releases.
• Performs functional, regression, integration, end-to-end, usability, role-based access, and UAT support testing.
• Validates ServiceNow functionality across forms, workflows, approvals, notifications, portals, workspaces, roles, integration, and data.
• Reviews requirements, acceptance criteria, and process documentation to identify test scenarios, gaps, risks, dependencies, and testability concerns.
• Performs initial triage of defects and issues to help isolate the root cause and provide actionable details to the developer.
• Retest resolved defects and validate the fixes meet requirements without introducing regression.
• Develops, maintains, and executes ServiceNow ATF tests where applicable, including scripted steps, custom step configurations, test data setup, and reusable automation components..
• Maintains test assets, including manual and automated tests and related scripts.
• Supports sprint testing, release validation, upgrade testing, integration testing, regression testing, and UAT activities.
• Promptly communicates testing status, blockers, risks, quality concerns, and triage findings.
• Partners closely with developers, product owners, and the QA team to support successful delivery.
• Follows QA governance, test management standards, automation standards, documentation practices, and ServiceNow platform quality processes.
• Demonstrates accountability for assigned work and proactively escalates risks or blockers that may impact quality or delivery timeline.
What you’ll bring
• Strong understanding of manual testing practices, test design, defect lifecycle, regression testing, and quality management processes.
• Experience creating and executing test cases based on requirements, acceptance criteria, user stories, and business processes.
• Hands-on experience testing ServiceNow or similar enterprise workflow platforms.
• Hands-on experience with ServiceNow ATF, including creating, maintaining, troubleshooting, and executing ATF tests.
• JavaScript scripting ability, preferably within the ServiceNow platform.
• Ability to read, understand, and troubleshoot ServiceNow configurations and scripts, including business rules, client scripts, UI policies, ACLs, flows, notifications, and related platform behavior.
• Strong issue triage skills with the ability to isolate root cause and distinguish between defects, requirements gaps, data issues, configuration issues, integration issues, and expected behavior.
• Ability to document defects with enough detail for development teams to investigate efficiently.
• Understanding of sprint-based testing.
• Strong analytical thinking, attention to detail, problem-solving skills, and ownership mindset.
• Ability to prioritize assigned work, manage competing deadlines, and escalate appropriately.
• Strong written and verbal communication skills.
• Ability to work effectively with both technical and non-technical stakeholders.
It’s a bonus if you have
• ServiceNow platform testing experience.
• ServiceNow ATF automation experience.
• JavaScript or ServiceNow scripting experience.
• Experience testing workflows, approvals, notifications, role-based access, integrations, portals, forms, workspaces, and data-driven logic.
• Experience supporting upgrades, releases, regression testing, integration testing, and UAT.
• Experience with test management tools such as Jira/Xray or similar.
• Experience reviewing logs, record history, audit history, system behavior, and configuration to…