ABOUT MERCOR
Mercor’s mission is to organize human intelligence for the AI economy. We build the infrastructure that enables frontier AI labs and enterprises to train, evaluate, and improve AI on real-world professional work. More than five million experts have joined our network, and we pay out over $5 million daily for their knowledge and expertise.
We built our training and evaluation infrastructure alongside the world’s leading AI labs. Now, we’re bringing those capabilities to enterprises across industries, enabling them to train, evaluate, and improve AI using their own expertise and standards. Our APEX benchmarks measure how AI performs on economically valuable work, while our enterprise evaluations and post-training capabilities turn those insights into measurable improvements across real-world workflows.
Our work sits at the intersection of frontier AI, human expertise, and real-world application. We’re solving problems few companies have encountered, with the opportunity to influence what the world’s most advanced AI systems become capable of doing. We’re looking for people who bring different perspectives, take ownership, exercise sound judgment, and hold themselves to an exceptionally high standard. You’ll have the opportunity to do consequential work alongside talented colleagues who challenge one another, collaborate openly, and share a commitment to excellence.
Mercor is profitable and recently raised a $750 million Series D at a $20 billion valuation. We work in person five days a week in San Francisco, New York, and London.
ABOUT THE ROLE
As Chief of Staff to the Head of Product, you'll be the operational backbone of an org that helps the world's leading AI labs and enterprises transform human expertise into better AI models. Mercor is organizing humanity's expertise into better AI models for every lab and enterprise — and you'll make the team building it run.
You'll work directly with the Head of Product and leadership across every product area — Marketplace, Studio (annotation), RL Environments, and the Eval Platform — turning a fast-moving, multi-team org into a coherent, predictable machine. You'll balance long-term operating strategy with rapid execution, owning the cross-cutting work that falls between teams and directly shaping how well the product org performs. You'll also shape Mercor's customer-facing product narrative, driving deeper relationships across the AI ecosystem
WHAT YOU'LL DO
- Run the operating rhythm: Establish and drive planning and review cadences across the product org, and prep leadership meetings end-to-end — agendas, pre-reads, the framing data, and follow-through on decisions.
- Competitive intel
- Hiring
- Standardize roadmaps: Maintain a consistent format and quality bar across all product-area roadmaps so leadership can compare, sequence, and resource them apples-to-apples.
- Own customer communication: Own the monthly product-offering update we send to customers: coordinate inputs from each area, edit to one voice, and ship it on schedule.
- Build connective tissue: Stand up and coordinate the interfaces between Product and adjacent functions like product marketing and developer relations, so launches and roadmaps plug in cleanly.
- Strengthen the team: Support product recruiting, own PM onboarding, and coordinate the performance-review process — keeping timelines, calibration, and the bar consistent.
- Get in the weeds: Take on the highest-leverage cross-cutting initiatives that lack a natural owner, and run them to done.
WHAT WE'RE LOOKING FOR
- Experience: 2+ years in a chief-of-staff, product-ops, strategy & ops, or PM role; exposure to fast-scaling teams preferred.
- Product Intuition: You have a strong instinct for what a good product looks like and what's worth building, you can pressure-test a decision on the merits rather than procedurally.
- High Ownership: You take full accountability for outcomes, not just outputs, and nothing drops on your watch.
- Operational…