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Assists the physician and office staff with performance of patient care activities consistent with the established standards of nursing practice. The incumbent in this position shall carry out his or her responsibilities and integrate into his or her work ethic the Mercy Philosophy of caring for the sick and suffering, respect for human life and the dignity of each person, applying Christian values to all crucial human issues in the area over which he or she has responsibility. In communicating with patients, families, visitors and co-workers, a caring, friendly, personal and professional
approach is expected. Performs related duties as assigned. All the duties, responsibilities and qualifications documented in this job description are subject to reasonable accommodation. This job description is not to be construed as a detailed statement of duties, responsibilities or requirements.
Position Details:
Patient Service Representative - Pediatrics (Full-Time)
Mercy Clinic Hazelwood Pediatrics
📍 637 Dunn Road, Suite 102B, Hazelwood, MO
Join Our Pediatric Team at Mercy
Mercy Clinic Hazelwood Pediatrics is seeking a compassionate, organized, and patient-focused Patient Service Representative to join our growing pediatric practice. This full-time position offers the opportunity to make a meaningful impact on children and families while working in a collaborative, mission-driven environment.
This role is primarily front-office focused with cross-training opportunities in the back office , making it ideal for candidates who enjoy both patient interaction and clinical support responsibilities.
What You'll Do
As a Patient Service Representative, you will be the welcoming face of our practice and play an essential role in creating a positive experience for patients and families.
Front Office Responsibilities
Greet and assist patients, families, and visitors with professionalism and compassion
Schedule appointments and coordinate patient follow-up visits
Manage incoming phone calls and patient inquiries
Process medical record requests and documentation
Perform insurance verification, prior authorizations, and precertifications
Assist with referrals and ancillary service coordination
Maintain patient confidentiality and ensure HIPAA compliance
Clinical Support Responsibilities
Room patients and obtain vital signs
Assist with office procedures and EKGs
Perform point-of-care testing
Support medication reconciliation and documentation
Administer injections and vaccines within scope of practice
Prepare and stock examination rooms
Assist with phlebotomy and specimen collection
Communicate effectively with physicians, advanced practice providers, and care teams
Enter diagnostic and ancillary orders as directed
Qualifications
Required
High School Diploma or GED
Excellent customer service and communication skills
Strong organizational and multitasking abilities
Ability to work effectively in a fast-paced pediatric environment
Commitment to providing compassionate care to children and families
Preferred
One year of applicable patient care or medical office experience
Experience with referrals, insurance authorizations, and electronic medical records
Phlebotomy experience
Pediatric healthcare experience
Medical Assistant Candidates Welcome
Candidates with Medical Assistant experience and certifications are encouraged to apply.
Medical Assistant
High School Diploma or GED
BLS certification within 90 days of hire
Six months of clinical healthcare experience preferred
Certified Medical Assistant (CMA, RMA, or CCMA)
Active Medical Assistant certification or registration required
BLS certification within 90 days of hire
Position Details
Position: Patient Service Representative (Non-Exempt)
Location: Mercy Clinic Hazelwood Pediatrics
Address: 637 Dunn Road, Suite 102B, Hazelwood, MO
Status: Full-Time
Hours: 40 hours per week
Schedule: Straight Shift
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