Work Shift
Day
Scheduled Weekly Hours
40
Summary
This position supports Mercy's philosophy of patient centered care by performing coordination activities related to patient scheduling and performing tasks and support functions under the supervision of a licensed nurse.
Job Description
Job Duties/Essential Functions
Job Duties Receives and handles telephone communications accurately and timely
Coordinates scheduling patients
Completes data entry from procedural records in an accurate and timely fashion
Implements changes and assists with revisions on patient orders and requests
Organizes and prioritizes daily work effectively.
Receives and directs visitors within the department as indicated
Navigates the electronic medical record efficiently, orders procedures and locates documentation as necessary
Promotes a positive and professional image, collaborates with healthcare team including physicians, nurses and discharge planners
Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.
Department Specific Duties
Cardiovascular
Utilizes computer systems to run requested reports for physicians, administration and quality initiatives
Order stock and non-stock supplies for the department
Assists in monitoring KanBan inventory management for department
Stocking rooms
Reviews and updates procedural schedules daily
Responds to real/potential problems based on urgency related to procedural schedule
Refers conflicts and procedural questions to the Manager or Supervisor
Enters call personnel in “Person On Call” computer program
Assists with preparing and publishing staff schedule
Basic Life Support (BLS) certification required
Knowledge, Skills and Abilities
Role models exemplary customer service skills both verbally and non-verbally in person and on the phone.
Creates welcoming environment for all healthcare team members
Remains focused in stressful situations and performs multiple tasks quickly
Handles multiple priorities in a distracting environment
Ability to work in close proximity to others
Manages anger/fear/hostility
Professional Experience
Two years of health care and/or secretarial experience preferred
Strong computer skills required
Education
High School Diploma or equivalent preferred
Medical Assisting Diploma, Associate of Applied Science Degree preferred
Medical Terminology strongly preferred
Licensure, Certification, Registration
American Heart Assocation Basic Life Support (BLS) required as specified per department guidelines listed above.
Physical Requirements
Heavy: Exert 50-100 lbs. of force occasionally and/or 25-50 lbs. of force frequently
Pay Rate Type
Hourly
Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.
Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.