Be part of a team that is making a difference in the lives of our residents every day. Together, let's shape a brighter future for our community!
Salary: $31.13, per hour
Job Summary:
Under the direction of the Service Desk Manager the Support Specialist performs a variety of technical duties related to the installation, maintenance, and support of the city’s computers, related hardware and software. This position supports the help desk in a tier two role, including supporting first responder’s mobile data terminals (MDT), and deploying computers and peripheral devices.
Essential Duties & Responsibilities:
Maintain and troubleshoot mobile data terminals (MDT);
Assist in researching, procuring, configuring, testing, and deploying new MDT technology;
Provide technical support to first responders and field workers;
Provide after-hours emergency support;
Communicate, interact, and collaborate with other agencies relative to similar technology systems and issues;
Support, manage and troubleshoot mobile broadband devices and VPN connections;
Serve as end user support in diagnosing and troubleshooting issues;
Research, procure and install software and hardware necessary to meet or improve departmental operations;
Upgrade and support existing hardware and software systems;
Maintain and troubleshoot various mobile devices;
Deploy new computers and hardware replacements;
Create and maintain computer images;
Coordinate with IT Asset Management Coordinator to accurately process inventory changes and internal invoices related to deployments;
Transfer user’s files, shortcuts, and computer settings;
Troubleshoot printer hardware and software issues;
Provide printer preventative maintenance;
Assist contractors and vendors on deploying and maintaining leased and purchased department multi-function printer devices;
Perform on site repair of printer hardware equipment and or software;
Coordinate and supervise on site repairs needed from contractors or vendors;
Assist in managing computer updates and service packs;
Assist in updating and maintaining citywide technology policies;
Create and maintain documentation;
Document and record help desk tickets;
Assist in maintaining and creating IT standard operating procedures;
Maintain and create help files;
Assist in maintaining and tracking inventory;
Support VoIP phone system;
Assist with configuring and terminating Ethernet connections;
Assist with maintaining and organizing cabling and labeling in telecom closets and data center;
Perform client troubleshooting in regards to DHCP, DNS, GPO and AD issues;
Manage users and groups in Active Directory;
Manage permissions and file shares;
Update and maintain DHCP reservations;
Provide support for Exchange, email, and spam filter issues;
Support audio and video systems throughout city facilities;
Support and facilitate hardware, software, and live streaming for State of the City, City Council, and other public meetings;
Support and troubleshoot audio / video systems, including projectors, TVs, speakers and other associated audio and video equipment throughout city facilities;
Other duties as assigned.
Job Specifications:
Associates Degree in Computer Science, Information Systems, Electronics or Networking; comparable experience may be substituted for education;
Two years’ experience providing technical support to computer users dealing with computer software and hardware.
Knowledge, Skills & Abilities:
Knowledge of principles and practices of computer and network operation;
Knowledge of network telecommunications concepts and installation practices;
Knowledge of operating system and software upgrade procedures;
Ability to perform normal preventative maintenance practices on computer systems;
Knowledge of imaging tools such as Acronis, Ghost, or Windows Deployment Services;
Knowledge of Windows client operating systems and basic Active Directory functions;
Ability to support multiple diverse and legacy applications;
Ability to conduct technical research…