Meriton is a national team of experts driving HVAC innovation through a network of high-performing companies. From strategy and support to systems and solutions, we work behind the scenes to strengthen operations and build value—for our partners and our people.
If you’re looking to make an impact, we’re glad you’re here. At Meriton, you’ll join a team that believes in big ideas, doing great work, and building careers that matter—every step of the way.
IT Field Solutions Engineer II
Reports to: Senior Manager, IT Field Solutions
FLSA Status: Full time, Exempt
The Opportunity
The IT Field Solutions Engineer II provides live, hands-on desktop, laptop, and software support for Meriton’s HVAC Service and Control Technicians, who work on rooftops, in mechanical rooms, and out in the elements to service critical equipment. This position ensures technicians have reliable access to the tools, software, and connectivity they need to perform at an elite level, day or night.
The IT Field Solutions Engineer II is a dependable, field-facing IT partner for Service and Controls, supporting specialized technician software, laptops/tablets, VPN, controller and gateway connectivity, and remote monitoring systems, with after-hours coverage as field demand requires. The scope of this role is deliberately broad while the team is built out: the engineer will start by taking direct field cases, shadowing current support, and learning the real demand, then grow into owning complex field cases as repeatable patterns emerge. This role works side by side with IT Service Delivery and partners closely with Service and Controls leadership and with platform teams such as Network, Cloud, and Cybersecurity. Our goal is simple: support the technician and scale the knowledge.
The ideal candidate is as passionate about being out in the field as they are about IT — a curious, methodical troubleshooter who takes ownership, communicates clearly with both technical and non-technical audiences, and enjoys learning unfamiliar technology. Team members in this role may also have the opportunity to progress into Control Technician roles through the IT Field Solutions apprenticeship pathway, if desired.
Responsibilities
Field Technician Support & Service Delivery
Provide live, hands-on support to Service and Control Technicians through phone, chat, email, and ticketing, with a focus on fast response and practical resolution while the technician is on site.
Triage incoming requests, capture impact and context, gather evidence, and take ownership of assigned issues through resolution, growing into ownership of complex field cases as repeatable patterns emerge.
Remain the technician’s engaged point of contact, owning communication and follow-through while platform teams (Network, Cloud, Cybersecurity, and others) work changes within their own systems; hand off ownership only through a clear handoff with full context.
Troubleshoot technician laptops, tablets, and mobile devices, including hardware, operating system, drivers, firmware, and application dependencies in rooftop, outdoor, and mechanical room conditions.
Support technician-specific software, including HVAC controls programming tools, building automation and service applications, and remote monitoring systems.
Troubleshoot the IT side of field connectivity, including USB/serial adapters and drivers, controller and gateway access, VPN, cellular, and Wi-Fi. Controls specialists retain responsibility for HVAC control logic and mechanical systems.
Participate in a rotating on-call schedule to provide after-hours support for critical technician issues, with rotation and escalation details clarified as staffing and field demand become measurable.
Travel approximately 25% to branch locations and customer sites to provide on-site support, deploy equipment, and assist technicians directly.
Equipment, Software & Asset Management
Complete new technician equipment and account setup, including build, imaging, deployment, access…