About Method Co.
Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place.
About ROOST Rainey
ROOST Rainey brings a refined, residential hotel experience to the heart of Austin’s vibrant Rainey Street District. Thoughtfully designed studio, one ‑ , and two ‑ bedroom apartments feature full kitchens, in ‑ unit laundry, curated furnishings, and warm, modern interiors that feel instantly livable. Guests can unwind at the rooftop pool, enjoy expansive city views, or settle into beautifully crafted communal spaces that blend comfort with understated luxury. With its walkable location, elevated amenities, and signature ROOST service, it’s an ideal home base for both short stays and extended visits.
Website: https://www.myroost.com/hotel/rainey-austin-texas
Position Overview
ROOST Rainey is seeking a polished, organized, and hospitality ‑ driven Front Desk Supervisor to support daily operations and lead the front ‑ of ‑ house team. This role is ideal for someone who excels in guest service, communicates with confidence, and thrives in a leadership position. As a Front Desk Supervisor, you’ll oversee front desk operations, support training and development, and ensure every guest receives the warm, elevated experience that defines ROOST.
Key Responsibilities
Lead and support front desk associates during daily operations
Provide warm, professional, and efficient service to all guests
Oversee check ‑ ins, check ‑ outs, reservations, and guest inquiries
Assist with onboarding, training, and coaching front desk team members
Ensure all front desk procedures, standards, and service expectations are consistently met
Resolve guest concerns with empathy, professionalism, and sound judgment
Maintain accurate records, reports, and shift documentation
Collaborate with housekeeping, maintenance, and management to support smooth operations
Monitor lobby and front desk presentation to ensure a clean, organized, guest ‑ ready environment
Assist with scheduling, inventory, and administrative tasks as needed
Qualifications
1–2 years of hotel front desk or guest ‑ service experience; supervisory experience preferred
Strong communication and leadership skills
Warm, guest ‑ focused demeanor with a commitment to hospitality
Ability to multitask and remain composed in a fast ‑ paced environment
Proficiency with hotel reservation systems and front ‑ office software
Strong attention to detail and organizational skills
Flexible schedule, including nights, weekends, and holidays
What We Offer
Competitive hourly pay
Opportunities for growth within a dynamic hospitality group
A collaborative, design ‑ driven work environment
Employee dining perks across Method Co. properties
Sick time & vacation
Health, vision, and dental benefits
Working Conditions/Environment:
The person having this position may have to stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day.
Agility in executing fast-paced movements to navigate different areas of the property efficiently.
The person having this responsibility may have to move, pull, carry, or lift objects weighing at least 50 pounds.
The work environment characteristics described herein are representative of those an employee typically encounters while performing the essential functions of the position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Method Co., along with its affiliates, is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender…