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Responsible for optimizing functional capacity by ensuring smooth patient flow. Accountable for the effectiveness of the patient throughput from intake to discharge process. The Supervisor drives system flow by monitoring the KPI for functions that support, including but not limited to, bed control, internal patient transport dispatch, and external ground and air transportation dispatch. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.
Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.
A Brief Overview
Responsible for optimizing functional capacity by ensuring smooth patient flow. Accountable for the effectiveness of the patient throughput from intake to discharge process. The Supervisor drives system flow by monitoring the KPI for functions that support, including but not limited to, bed control, internal patient transport dispatch, and external ground and air transportation dispatch. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.
What you will do
Coordinates the Transfer Center activities on assigned shift in a manner reflective of Methodist LeBonheur Healthcare’s philosophy and objectives.
Serves as a management/administrative liaison to hospitals and service lines based on established policies and procedures.
Maintains awareness of patient transport activities into and out of Le Bonheur Children’s Hospital tosupport process integration and standardization.
Promotes the flow of information by utilizing and maintaining effective communication systems within Transfer Center, Admissions, and Nursing Units, ancillary departments, physicians and families.
Solves problems and troubleshoots issues that may affect the center or patient logistics ensuring timely and effective action.
Provides assistance to administrative supervisor and Dispatch staff when needed or as escalations occur.
Oversees direct admit process assuring that patient safety standards are primary. Documents and reports safety events identified in transfers to appropriate quality monitoring program. Investigates and reports results to leadership.
Requires ability to provide advanced clinical and critical thinking skills.
Takes responsibility for appropriate dispatch of Pedi-Flite teams and coordination of rotor and fixed wing transports.
Education/Formal Training Requirements
Required - Bachelor's Degree Health
Preferred - High School Diploma or Equivalent
Work Experience Requirements
Required - 3-5 years Minimum of three (3) years of dispatch or emergency medical transport experience.
Preferred - Supervisory or Management
Preferred - Substitutions allowed: In lieu of Bachelor’s degree, the candidate must have a high school diploma or equivalent with seven (7) years of dispatch or emergency medical transport experience.
Licenses and Certifications Requirements
Required - Licensed Practical Nurse - Tennessee - Tennessee Board of Nursing
Preferred - Licensed Practical Nurse - Arkansas - Arkansas State Board of Nursing
Preferred - Licensed Practical Nurse - Mississippi - Mississippi Board of Nursing
Preferred - Registered Nurse Tennessee - Tennessee Board of Nursing
Preferred - Registered Nurse Arkansas - Arkansas State Board of Nursing
Preferred - Registered Nurse Mississippi - Mississippi Board of Nursing
Preferred - Emergency Medical Personnel Arkansas - Arkansas Department of Health
Preferred - Emergency Medical Personnel Tennessee - Tennessee Emergency Medical Services…