Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs.
With over 70 clinics across 9 states , and still growing, we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment.
We proudly maintain a Net Promoter Score (NPS) of 93 , the highest patient satisfaction in the industry.
About the role
Many of the patients at our Midtown Manhattan clinic are more comfortable speaking Spanish. As a Bilingual Patient Service Representative (PSR), you'll make sure they feel just as welcome and informed as every other patient. You'll check patients in and out, answer phones, schedule appointments, and collect copays, in English and in Spanish, while keeping a busy clinic running smoothly.
You don't need medical experience. If you've worked a busy restaurant, retail store, hotel desk, salon, or any job where you serve people face to face, you already have the core skills. We'll train you on insurance, scheduling, and our systems.
What your day looks like
Welcoming patients warmly in English or Spanish and checking them in and out
Answering a busy phone line and scheduling, rescheduling, and confirming appointments in both languages
Collecting copays and balances and explaining what patients owe in plain language, in English or Spanish
Helping Spanish-speaking patients fill out forms and understand appointment, billing, and paperwork questions
Calming down frustrated patients and finding a way to help
Keeping patient information accurate in our EMR system
Working side by side with providers and clinical staff, including helping teammates with Spanish-speaking patients at the front desk
What you'll bring
Fluent spoken English and Spanish , comfortable enough to handle a full check-in, phone call, or payment conversation in either language
At least 1 year of in-person, customer-facing experience (restaurant, retail, hospitality, salon, medical office, or similar)
A steady work history
A warm, professional presence: you make eye contact, speak clearly, and make people feel welcome
Comfort juggling several things at once, like a ringing phone while someone waits in front of you
Confidence asking people for payment and explaining charges kindly
A willingness to learn new systems and take feedback
High school diploma or equivalent
Nice to have
Reading and writing Spanish
Experience handling payments or working a register
Medical front desk, scheduling, insurance verification, or EMR experience
How we train you
You'll learn our front desk workflows, insurance verification, and EMR step by step with an experienced team before you run the desk on your own.
Pay and benefits
$20 to $25 per hour, based on experience
Quarterly performance bonuses of up to $1,500, for up to $6,000 a year
Medical, dental, and vision insurance
401(k) with company match
Paid time off and paid company holidays
Company-paid life insurance and short-term disability
Employee Assistance Program
Room to grow into lead and management roles
Compensation for this role varies based on years of experience, skill set, and alignment with position requirements.
Compensation:
$20 — $25 USD
The Metro Vein Centers Difference
Healthy legs. Happier lives.
At Metro Vein Centers, we believe exceptional care begins with an exceptional experience. Our mission is to make vein care approachable, empowering, and connected to overall well-being. From the first conversation to the final follow-up, every patient interaction reflects our commitment to compassion, expertise, and trust.
A team united by purpose.
Our values guide everything we do:
Patients First, Always – Every interaction should make our patients feel valued, heard, and cared for.
Stronger Together –…