Senior Operations Director
Competitive package
London
We are looking for an accomplished, commercially minded Senior Operations Director to take the lead across a portfolio of complex client contracts, while supporting and strengthening the Operations Managers who deliver them.
This influential role calls for a confident, people-centred leader who brings together sound operational judgement, commercial accountability and credibility with clients. You will shape the direction of the business, make clear decisions and empower managers to perform at their best.
What you will deliver
Bring senior operational expertise to new business opportunities, tenders, mobilisations, renewals and retention activity
Establish trusted relationships with senior clients, taking the lead on major reviews, escalations and improvement programmes
Inspire, coach and develop Operations Managers, enabling them to lead with confidence and accountability
Oversee contract performance, ensuring strong service, client, people, HSEQ and commercial results
Hold accountability for the P&L and profitability, turning performance insight into decisive action
Champion innovation, ESG priorities and a culture of continuous improvement throughout the portfolio
What we are looking for
Significant senior operational leadership experience, with responsibility for a multi-contract or multi-site portfolio within a Facilities Services environment
Well-developed commercial expertise encompassing P&L accountability, pricing, margin management and risk-informed decision-making
Evidence of building capable operational leaders through purposeful coaching, constructive challenge and clearly defined accountability
The presence to build confidence with senior clients and to guide complex discussions, including challenging constructively when required
Hands-on experience of complex mobilisations, TUPE, service transformation, retenders or contract renewals
A calm, visible and decisive approach to leadership, paired with the judgement to recognise when to coach and when to provide firm direction
If this sounds of interest, please send your CV in Word format, quoting reference J-32117LT/ED, detailing your current remuneration package and availability.
By submitting an application, you confirm that the information provided is true, accurate, complete, current, and, to the best of your knowledge, an honest representation of your qualifications, skills, and experience.
If your application is of interest, one of our consultants will be in touch. We regret that due to the high volume of responses, only those candidates who are progressing to the next stage will be contacted.