Overview
Big O Management Trainees perform a variety of store functions while learning management skills and demonstrating increasing proficiency in preparation for managing a Big O Tire Store. Responsibilities include controlling costs, managing profitability, training and developing the team of employees, maintaining the appearance of the facilities and ensuring proper operational procedures are followed. Additional responsibilities include daily customer interaction, customer complaint resolution, and executing at 100% of the service standard.
MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.
Responsibilities
Work directly with Big O Store Managers, Assistant Managers and Territory Managers in completing the following duties and responsibilities:
Coordinating all aspects of store operations including but not limited to sales, office, and shop management
Staffing the store with adequate personnel, implementing training programs, and executing all company programs, policies, and procedures
Setting goals and strategies to ensure the successful accomplishment of budgeted sales goals, gross profit percentages, expense control, and payroll objectivesDevelop and maintain the ability to perform all aspects of store operations including but not limited to shop, sales, office, and management
Promote sales through explaining the benefits of services and products to customers
Perform vehicle inspections, print vehicle owner’s manual maintenance requirements, and prioritize and promote needed products and services with customers and management; consistently conduct work order reviews for accuracy
Shadow the Store Manager to develop and enhance skills with hiring and evaluation processes for location employees and provide input regarding employee performance.
Guide staff in the resolution of difficult questions or customer concerns
Working with the Store Manager, conduct weekly store meetings to review safety issues, store policies, procedures, and product information changes as required
Review and analyze profit and loss statements, balance sheets, payroll projections, and company P-card reconciliations
Ensure prompt and consistent opening and closing of location based on store hours of operation
Perform financial tasks for the store including accounts payable and receivable, oversight of daily cash handling and coordination and verification of daily bank deposit.
Maintain accurate inventory, through timely receiving assets and orders in the system, daily spot checks, bi-weekly re-order, and a complete physical inventory at the end of the month, reporting any overage or shortage
Complete any necessary reports or provide information to company personnel as directed in a timely manner
Recommend and implement merchandising, advertising, and promotions to effectively market product
Maintain internal and external store appearance to comply with Big O Tires standards
Properly train new employees and develop the skills of the team
Clean facilities, tools and equipment and stock shelves
Timely complete daily Today’s Class Technician and other required training.
All MFA Oil employees are expected to know and adhere to company and position specific policies and procedures. While this job description contains the primary duties of the position, employees may be expected to perform other duties as assigned.
Job Requirements
18 years of age or older
Ability to obtain the state appropriate Motor Vehicle Inspection license within one year of hire
Ability to learn new concepts and use technical materials
Ability to consistently operate a computer and other office productivity machinery
Strong verbal communication skills, including the ability to speak persuasively and lead team meetings.
Ability to perform basic mathematical calculations including addition, subtraction, multiplication, division, averages and percentages and making change
Availability to work holidays, weekends, and after regular business hours as needed
Valid driver’s…