Las Vegas, Nevada
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB :
Join the Aria team as a VIP Lounge Manager, where you’ll lead the delivery of elevated, personalized service for an exclusive VIP clientele in a luxury hospitality environment. In this role, you’ll oversee daily lounge operations, develop and lead your team, and ensure exceptional service standards while creating seamless, memorable guest experiences.
Working in a fast-paced, high-touch environment, you’ll anticipate guest needs, build meaningful relationships, and inspire your team to create WOW moments that strengthen guest loyalty and leave a lasting impression!
THE DAY-TO-DAY:
Lead the day-to-day operations of the VIP Lounge, ensuring service standards, operational procedures, and guest experience expectations are consistently met
Assume operational responsibility in the absence of the VIP Operations Manager, making informed decisions to maintain operations, achieve departmental goals, and deliver premium VIP service
Lead, coach, develop, and evaluate team members through onboarding, training, performance management, employee engagement, and ongoing development
Support hiring, onboarding, training, and succession planning in alignment with Company standards and diversity commitments
Manage daily staffing, scheduling, payroll administration, inventory, and operating supplies within departmental guidelines and business objectives
Address and monitor service delivery, guest feedback, staffing levels, and operational performance to identify opportunities to improve efficiency, service consistency, and the overall guest experience
Partner with the VIP Operations Manager and cross-functional departments, including Marketing, Hotel Operations, and Casino Operations, to support VIP events and deliver seamless guest experiences
THE IDEAL CANDIDATE:
Must be 21 years of age or older
Bachelor’s Degree preferred
Two (2) years of prior relevant experience in Guest Service, preferably VIP services, Front Desk and/or Concierge
One (1) year of Supervisory/ Managerial experience in Hotel Operations or Casino Marketing
Previous experience working for a Forbes Travel Guide 5 Star or AAA 5 Diamond Resort preferred
THE PERKS & BENEFITS:
Health & Income Protection benefits (for eligible employees)
Professional and personal development opportunities through employee programs and network groups
Free meals in our employee dining room
Free parking on and off-shift at all MGM Resorts properties
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=13024
Are you ready to JOIN THE SHOW ? Apply today!