At M&G, our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
Through telling it like it is, owning it now and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
We will consider flexible working arrangements for any of our roles and offer workplace adjustments to ensure you have the support you need to succeed in your role.
We’re looking for a Coordination Team Senior Support colleague to join our Risk & Compliance function.
Reporting to the Coordination Lead, you’ll play an important role in supporting the day-to-day coordination of a high-volume document review process. You’ll help manage information requests, document workflows and quality checks, while providing guidance to junior team members and supporting the Coordination Lead where required.
This would suit someone with a strong operational or administrative background who is highly organised, comfortable working with sensitive information and able to maintain accuracy in a fast-paced environment.
Key Responsibilities
Manage and triage incoming information requests, identifying duplication, potential scope issues and queries requiring escalation.
Coordinate the collection, preparation and secure upload of documents using Relativity One and shared document repositories.
Complete initial document reviews and route items to the appropriate specialist teams in line with defined guidance.
Support document redaction, conversion and other secure handling activities.
Carry out quality assurance checks to ensure information is complete, accurate and appropriately recorded.
Maintain trackers, reconciliations, audit trails and management information, ensuring actions and clarifications are followed through.
Liaise with stakeholders across the business to resolve queries and keep requests progressing.
Provide guidance and initial review support to junior team members.
Identify and escalate issues, exceptions and opportunities to improve processes.
Provide support and cover for the Coordination Lead when required.
Required Skills and Experience
Essential
Prior experience in an administrative, operations, document management, records management, or review support role.
Strong attention to detail and ability to handle high volumes of documents accurately.
Experience working with secure folders, shared drives, document repositories, or workflow tools.
Ability to follow defined procedures, escalation criteria, and quality standards consistently.
Good written and verbal communication skills.
Strong organisational skills and ability to manage competing priorities.
Competence in Microsoft Office applications, particularly Excel, Word, and Outlook.
Ability to handle confidential and sensitive information with discretion.
Desirable
Experience supporting regulatory, audit, compliance, legal, or risk-related reviews.
Familiarity with metadata tagging, document coding, or review workflows.
Exposure to financial services, internal audit, legal operations, or financial crime compliance environments.
Experience working in a globally coordinated or offshore support model.
Experience leading junior team members.
Knowledge Requirements
Understanding of document handling controls, file management, and audit trail requirements.
Basic understanding of escalation processes and the importance of routing documents to the correct specialist teams.
Awareness of confidentiality, data protection, and information security obligations.
Basic appreciation of the roles of Internal Audit, Legal, and 2LOD Global Financial Crime Compliance within a controlled review…