Merchants Bank, Onalaska, has an opening for a Universal Banker II.
As a Universal Banker, you will be responsible for providing exceptional customer service and proactively offering a range of banking products and services to meet the financial needs of our customers. You will serve them by opening new deposit account relationships, account inquiries, doing various banking and financial transactions, and making product recommendations in an efficient and friendly manner.
Must have strong communication skills, comfortable with extensive customer contact, have sales experience, and a strong ability to multi-task and prioritize. Banking experience is a plus.
This position is full time, 40 hours per week. Working hours for this position will vary to cover branch hours, including a Saturday morning rotation. Occasional shifts may occur at nearby branches.
Merchants Bank offers competitive wages and benefits for our full-time employees including health, dental, life, disability and vision insurance; flexible spending accounts, 401(k) and ESOP retirement plans; bonus plan; paid time off; tuition reimbursement; and a variety of voluntary supplemental insurance options.
Please click on Apply Now or apply in person at Merchants Bank. Questions can be emailed to hr@merchantsbank.com. Merchants Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.
Job Summary:
As a Universal Banker, you will be responsible for providing exceptional customer service and proactively offering a range of banking products and services to meet the financial needs of our customers. You will serve as a primary point of contact for customers, assisting them with various banking and financial transactions, account inquiries, opening new account relationships and safe deposit boxes, and making product recommendations in an efficient and friendly manner. The Universal Banker will play a crucial role in building customer relationships. You will also play an important role in fraud prevention.
Responsibilities and Skill requirements for each Universal Banker level:
Level I:
Open & maintenance basic checking and savings deposit accounts
Process banking transactions in the Teller area
Open, close and maintain safe deposit boxes
Serve as a Vault Attendant if needed in the Branch
If person is doing more than 50% Teller work, they may report to the Lead Teller and be considered in the Teller Department
Experience required: Relevant customer service experience; banking experience a plus
Education required: High school diploma or equivalent
Level II:
Be proficient in and conduct all Level I duties
Open & maintenance business accounts, IRAs, HSAs, CDs
Process banking transactions in the Teller area as needed
Community Engagement and External Sales Activity as directed.
Be proficient in Consumer Credit Card and ODP lending.
May conduct administrative duties at the branch level
May include Lead Teller duties
Experience required: A minimum of 6 months of front-line banking experience
Education required: High school diploma or equivalent
Responsibilities of all Universal Banker levels
Exceptional Customer Service:
Ensure that internal and external customers receive outstanding service from every employee (and speak up when they do not).
Be efficient and accurate when processing customer transactions, as outlined in current policies and procedures
Provide excellent customer service by greeting customers, seeking to understand their needs, and offering them personalized solutions.
Provide high-quality consultative conversations to uncover needs and opportunities.
Resolve customer issues and concerns promptly and effectively; escalate when needed.
Be proficient and happily able to assist customers on the systems including internet banking products, bill pay, e statements, mobile banking, telephone banking and anything else the customer may need assistance with.
Stay calm, professional and focused under…