- Pay
- $65k
- Where
- Peabody Hall · Oxford Campus
- Level
- Senior
Job Title
Systems Specialist/Senior Systems Specialist
Department
FBS Technical Operations and Support
Worker Type
Regular
Pay Type
Salary
Position Salary Minimum
$65,000 Entry Level
$74,000 Sr. Level
Position Salary Maximum
74,000 Entry Level
84,000 Sr. Level
Salary will be commensurate with the level of the position, education, and experience.
Scheduled Weekly Hours
40
Benefit Eligible
Yes
Screening Date
2026-10-02
Job Description Summary
The Systems Specialist / Sr. Systems Specialist is an individual contributor on the Finance and Business Services (FBS) Technology Operations team; delivering technical support, managing system integrations, and executing operational projects across key university applications. Offer of position level placement (Systems Specialist vs. Sr. Systems Specialist) will be commensurate with skills, experience and qualifications. Miami University offers an engaging work environment at a premier higher education institution. An exceptional benefits package and many other support resources are available to help employees balance their professional and personal lives.
Job Description
Essential Functions:
Systems Specialist
Technical Support & Issue Resolution : Provide technical support to end users on issues relating to applications and systems utilized for university administrative and operational functions. Respond to, document, and resolve service tickets in a timely manner according to SLA standards. Delivers primary, front-line technical support to end users across administrative and operational applications.
Other duties as assigned
Operational Maintenance, Tasks & Projects : Perform day-to-day operational tasks associated with assigned systems and integrations, including security requests, data uploads, and data extracts. Executes routine day-to-day maintenance, task automation initiatives, and self-managed deliverables.
24/7 On-Call Support: Complete assigned rotation in a 24/7 on-call schedule (typically every third week) to respond to critical system issues and maintain service availability across all assigned applications.
Automation, Process Optimization & Leadership: Plan, design, and execute options to eliminate dependency on the support team for routine operational tasks through automation, conversion to self-service, or task re-assignment. Applies strong analytical and problem-solving skills to streamline routine workflows and eliminate manual dependencies.
Cross-Departmental Collaboration : Collaborate across university departments to streamline technology workflows and deliver scalable, technology-driven solutions
Senior Systems Specialist
Technical Support & Issue Resolution: Provide technical support to end users on issues relating to applications and systems utilized for university administrative and operational functions. Respond to, document, and resolve service tickets in a timely manner according to SLA standards. Primarily responsible for escalated technical support (Level 2 and above) for complex system issues. Must be knowledgeable of and able to respond to Level 1 support. Lead individual contributor for defining, implementing, and maintaining standard support processes across the division.
Other duties as assigned
Operational Maintenance, Tasks & Projects: Perform day-to-day operational tasks associated with assigned systems and integrations, including security requests, data uploads, and data extracts. Leads complex operational projects focused on enhancing overall system stability, optimizing integrations, and driving functional software improvements.
24/7 On-Call Support: Complete assigned rotation in a 24/7 on-call schedule (typically every third week) to respond to critical system issues and maintain service availability across all assigned applications.
Automation, Process Optimization & Leadership: Plan, design, and execute options to eliminate dependency on the support team for routine operational tasks through automation, conversion to self-service, or task…