Welcome to the official site for employment opportunities at MICA. At MICA, we empower our employees to use their talent in a variety of ways. We are pleased that you are interested in career opportunities offered at MICA.
Job Title: Technical Systems Manager
Department: Technology Services
Division: Technology Systems & Services
FLSA Status: Exempt
Grade: 9
Salary Range: $76,100 - $98,900
Union: N/A
Reports to: Director of Technology Services
General purpose : The Technical Operations Manager is responsible for the administration, integration, security, and ongoing operational management of MICA’s endpoint computing environment and supporting technical systems. Working collaboratively with the Technology Systems and Services team and campus stakeholders, the position ensures the reliability, security, and effectiveness of technology infrastructure supporting the institution’s academic and administrative operations.
Summary of Essential Function s:
Oversee the administration, maintenance, and operational performance of MICA’s endpoint computing environment and supporting Windows systems.
Lead technology deployment, integration, asset lifecycle management, and operational support initiatives.
Implement and maintain Windows systems and applications that support academic and administrative technology objectives.
Ensure the security, reliability, and standardization of hardware, software, and enterprise systems.
Coordinate technology procurement, licensing, vendor relationships, and implementation activities.
Integrate systems and processes across platforms and departments to enhance operational efficiency.
Essential Duties & Responsibilities:
Manage and maintain MICA’s PC infrastructure, including Windows servers, laptops, mobile devices, workstations, and other computing equipment
Develop, maintain, test, deploy, and support standardized software images and configurations for classrooms, labs, desktops, laptops, and other portable devices, ensuring they meet academic and administrative requirements.
Oversee software licensing, asset management, distribution, and compliance processes, including Vendors/Suppliers management to ensure appropriate utilization of technology resources and reliable service delivery.
Oversee technology asset and device lifecycle management, including procurement, deployment, configuration, inventory, maintenance, upgrades, replacement, security and retirement.
Collaborate with the Technology Systems and Services teams to develop, implement and support enterprise technology solutions that meet diverse departmental needs.
Serve as a project lead for technology initiatives, partnering with various departments to ensure alignment with academic goals.
Test, validate, troubleshoot and document applications and hardware, software, applications and system configurations to ensure reliability and functionality.
Implement and maintain enterprise security practices, including endpoint protection, access controls, backup technologies, and single sign-on integrations..
Develop and maintain standard operating procedures, technical documentation, configuration standards, and operational practices that promote consistency and continuous improvement.
Provide responsive help desk customer support to faculty, staff, and students regarding hardware and software issues.
Troubleshoot and resolve general hardware and software issues, ensuring minimal disruption to academic activities.
Manage, support, and troubleshoot MS O365, MS Active Directory, multi-site environments, security, Azure, Group Policy Objects, and VMware vSphere, network switching, routing fundamentals, and formal change management control.
Implementing enterprise security best practices, backup technologies, and user account single sign-on integrations.
Perform other related duties as assigned.
Knowledge, Skills, and Abilities
Strong knowledge of Windows operating systems, endpoint management, server administration, and enterprise technology…