Our vision is to transform how the world uses information to enrich life for all.
Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing.
Our vision is to transform how the world uses information to enrich life for all .
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.
Key Responsibilities
Service Delivery & Operating Model
Lead the Asia Regional Services Hub, translating the regional GPSS operating model into clear service ownership, delivery standards, capacity plans, and operating routines.
Provide end-to-end leadership for assigned regional People services, including Talent Acquisition Services, Total Rewards Services, and future regionalized service scopes.
Ensure consistent and reliable service delivery across Singapore, Malaysia, Taiwan, and other supported Asia countries through effective capacity planning, workload management, business-cycle readiness, and escalation management.
Define and manage service KPIs, SLAs, quality measures, productivity, capacity, turnaround time, and customer experience outcomes.
Service Performance, Governance & Risk
Establish and sustain strong service governance through clear KPIs, dashboards, quality reviews, issue management, and regular operational reviews.
Ensure services comply with country requirements, Micron policies, data-security expectations, internal controls, and audit-readiness standards.
Lead service transitions into the regional hub, ensuring effective knowledge transfer, operational readiness, hypercare, and sustainable stabilization.
Use service performance insights and root-cause analysis to identify operational risks, address recurring issues, and drive measurable improvements.
People, Organization & Capability
Build, lead, and develop a high-performing regional team with clear accountabilities and a culture of inclusion, ownership, collaboration, and continuous improvement.
Lead workforce and capacity planning, cross-training, backup coverage, skills development, and readiness for hiring ramps, peak business cycles, and changing service demand.
Develop team capability across service management, process excellence, stakeholder partnership, data and digital enablement, and customer experience.
Build leadership depth and succession capability to support the continued growth and maturity of the regional services hub.
Technology, Data & Continuous Improvement
Simplify and standardize processes, strengthen SOPs and controls, reduce manual effort, and improve service quality, productivity, and turnaround time.
Partner with the GPSS AI Team, technology, data, and functional teams to identify and implement responsible automation and AI-enabled service improvements.
Use operational data, dashboards, and service insights to identify risks, prioritize opportunities, support decision-making, and measure improvement outcomes.
Drive greater adoption of automation, self-service, digital tools, and standardized solutions while maintaining appropriate governance and controls.
Stakeholder, Change & Customer Experience
Partner with Country Services leaders and Country People teams to balance regional standardization with local regulatory, policy, language, cultural, and stakeholder requirements.
Serve as a key regional partner for COEs, Country Services, and GPSS leadership on service delivery, program implementation, process changes, transitions, and operational risks.
Build stakeholder trust through proactive communication, practical problem-solving,…