Our vision is to transform how the world uses information to enrich life for all .
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.
Key Responsibilities
Service Delivery & Operating Model
· Lead the Asia Regional Services Hub and translate the regional GPSS operating model into clear service ownership, delivery standards, capacity plans, and operating routines.
· Provide end-to-end leadership for assigned regional People services, including Talent Acquisition Services, Total Rewards Services, and future regionalized service scopes.
· Maintain operational stability across Singapore, Malaysia, Taiwan, and other supported Asia countries through sustainable coverage, workload management, escalation support, and business-cycle readiness.
Service Performance, Governance & Risk
· Establish and sustain service governance through performance metrics, dashboards, training trackers, quality reviews, issue management, and regular operational reviews.
· Ensure services comply with country requirements, Micron policies, data-security expectations, internal controls, and audit-readiness standards.
· Manage service transitions into the regional hub, including service-catalogue review, knowledge transfer, training, readiness checkpoints, hypercare, and stabilization.
People, Organization & Capabilit y
· Build and develop a high-performing regional team with clear accountabilities, relevant certifications, effective coaching, and a culture of inclusion, ownership, and continuous improvement.
· Lead resource planning, capacity assessment, cross-training, backup coverage, skills development, and readiness for hiring ramps or high-volume cycles.
· Strengthen team capability in service management, process excellence, stakeholder partnership, data, digital enablement, and customer experience.
Technology, Data & Continuous Improvement
· Simplify and standardize processes, strengthen SOPs and controls, reduce manual effort, and improve service quality, productivity, and turnaround time.
· Partner with GPSS AI Team, technology, data, and functional teams to identify and implement responsible automation and AI-enabled service improvements.
· Use operational data, dashboards, and service insights to identify risks, prioritize improvements, and track measurable outcomes.
Stakeholders, Change & Customer Experien ce
· Partner with Country Services leaders and Country People teams to balance regional standardization with local regulatory, policy, language, and stakeholder requirements.
· Serve as a key contact for COEs, Country Services and GPSS leadership on service delivery, program implementation, process changes, transitions, and operational risks.
· Build stakeholder trust through proactive communication, practical solutioning, disciplined escalation management, and consistent candidate and team member experiences.
· Represent the Asia Regional Services Hub in regional and global forums and contribute to operating-model refinement and best-practice sharing.
What Success Looks Like
· Consistent, reliable, and compliant regional service performance with clear ownership, sustainable coverage, and effective escalation management.
· Successful transition and stabilization of services within the Asia Regional Hub, supported by strong SOPs, training, controls, and governance.
· Improved quality, productivity, responsiveness, candidate experience, and team member experience.
· Greater process standardization, data quality, digital adoption, and responsible use of automation and AI.
· An engaged, inclusive, and capable team with strong cross-training, leadership depth, and readiness for changing business demand.
Required Qualifications
· Bachelor’s degree in human resources, Business Administration, Operations
Management, or a related field .
· At least 8 years of progressive experience in…