Our vision is to transform how the world uses information to enrich life for all.
Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing.
The Senior Staff Specialist will support PROX project execution for GPSS transformation initiatives, with a focus on AI enablement, automation, productivity improvement, and digital service delivery. The role will coordinate project activities, translate business needs into practical implementation inputs, support testing and rollout, enable stakeholder adoption, and track measurable outcomes.
Key Responsibilities
AI Enablement and Digital Transformation
Support PROX project execution for global AI, automation, and digital transformation initiatives that improve GPSS productivity, service delivery, and user experience.
Assess demand trends, recurring service issues, manual effort, and process pain points to prioritise practical AI, automation, and self-service use cases.
Translate business needs into clear use case requirements, process inputs, test scenarios, rollout materials, and success measures in partnership with PROX, GPSS, and technology partners.
Coordinate pilots, UAT, rollout, issue resolution, documentation, adoption support, and post-implementation reviews for AI-enabled and digital solutions.
Drive change readiness by preparing communications, updating knowledge content, developing user guidance, and reinforcing adoption with stakeholders.
Track productivity, experience, and adoption outcomes to surface insights and shape continuous improvement opportunities.
Productivity Improvement & Process Optimization
Drive productivity improvements that reduce manual effort, cycle time, rework, and repeat enquiries.
Analyse workflows and service processes to identify inefficiencies, control gaps, and scalable improvement opportunities.
Track and report productivity gains through dashboards, trackers, and post-implementation reviews.
Recommend practical improvements that advance PROX’s continuous improvement and productivity agenda.
Project Coordination & Initiative Execution
Manage day-to-day project activities across PROX initiatives, including activity planning, milestone tracking, documentation, risks/issues follow-up, and status reporting.
Prepare project materials including presentations, business case inputs, decision papers, trackers, and post-implementation reviews.
Cross‑Functional Collaboration
Partner with HR COEs, GPSS leaders, technology teams, and vendors to align requirements, manage dependencies, and support delivery of digital, automation, AI, and self-service initiatives.
Minimun requirements:
Bachelor's Degree in Human Resources, Business, Management, Information Systems, Technology, Engineering, or a related field.
Minimum 5 years of experience in HR Operations, Shared Services, HR Transformation, PMO, Project Management, or Project Execution.
Experience supporting or coordinating digital transformation, automation, AI, or technology-enabled initiatives .
Ability to translate business requirements into use cases, process requirements, testing scenarios, rollout plans, and implementation activities .
Strong project coordination and execution skills, including managing timelines, milestones, dependencies, risks/issues, and stakeholder follow-ups.
Experience supporting UAT, pilot programs, implementation, adoption, and change management activities .
Strong analytical skills with the ability to analyze processes, identify improvement opportunities, and measure outcomes.
Experience working with dashboards, reports, trackers, and operational metrics to monitor project and business performance.
Strong stakeholder…