Job Type : Full time, M-F
Location: Mountlake Terrace, Wa, hybrid options available
Salary : $70,000 - $85,000 annually, DOE
About Mindful Support Services
Mindful Support Services, LLC is a business-to-business support service for independent mental healthcare businesses, helping provider-members serve a growing client base. We provide a suite of administrative and organizational services that streamline lead generation, marketing, billing, and payment collection from patients and insurers. Our teams currently support over 2,000 independent mental health providers who serve more than 20,000 clients weekly across Arizona, Colorado, Nevada, Oregon, Texas, Minnesota, and Washington, as well as virtually through Telehealth.
We have built the Mindful Therapy Group brand from the ground up, dedicating years to solving the complex processes of the healthcare landscape through innovative solutions. Our platform is designed for growth, and our mission is to improve access to high-quality mental healthcare. We foster a collaborative, transparent, and energetic workplace culture supported by the tools and resources you need to succeed. If you thrive in a fast-paced environment and want to make a meaningful impact, join our growing team!
About the Role
The Product Specialist 1 – Automations Developer will support, maintain, and enhance business-critical automations, integrations, and system workflows used across the Development Operations team. This role is responsible for monitoring existing automations, troubleshooting failures, implementing improvements, and building scalable technical solutions that reduce manual work and improve operational efficiency.
This position reports to the Technical Program Manager and involves a hands-on mix of automation support, API integration work, SQL stored procedure development and maintenance, scripting, low-code automation development, and custom development within SaaS platforms such as CRM systems. This is a full-time, hybrid position based at the Mountlake Terrace Headquarters, with required travel to other company locations as needed.
Key Responsibilities
Automation & Solution Development
Design, build, test, and improve automations that streamline manual processes and support scalable operational workflows.
Develop custom functionality and automations within SaaS tools, including CRM platforms and other operational systems used by Mindful Support Services.
Write and maintain scripts using Python, JavaScript, and PowerShell to support integrations, data processing, system administration, and process automation needs.
Systems Integration & Database Development
Build and maintain API integrations between internal systems, SaaS tools, CRM platforms, databases, and other business-critical applications.
Create, modify, and manage SQL stored procedures, queries, and supporting database logic to enable reporting, data movement, and automation processes.
Maintain, monitor, and troubleshoot existing automations and integrations used by the DevOps team, ensuring workflows run reliably and issues are resolved promptly.
Business Analysis & Project Delivery
Partner with internal stakeholders to gather requirements, identify automation opportunities, and translate business needs into technical solutions.
Support Project Managers and cross-functional teams in implementing system enhancements, automation projects, integrations, and related technical initiatives.
Communicate system changes, risks, timelines, and technical considerations clearly to technical and non-technical stakeholders.
Documentation, Testing & Operational Excellence
Develop and maintain documentation, including SOPs, integration notes, workflow diagrams, and technical handoff materials for supported automations and systems.
Practice safe and effective deployment of technical solutions through testing, validation, documentation, and post-release monitoring.
The responsibilities described above are not intended to be a comprehensive list of…