Ministry Brands is looking for a Client Success Associate to join our growing team!
Who we are
Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.
Available Location: Milton, GA
Hybrid Working: Team members are expected to come into the Alpharetta office as needed, based on business requirements and team collaboration needs. There is no fixed minimum number of in-office days; instead, attendance will be determined by project demands, meetings, and manager guidance. Any changes to your primary work location should follow the appropriate process as outlined in our handbook.
What you’ll do
As a Client Success Associate, you will play a crucial role in ensuring the success and satisfaction of our clients by promoting software adoption and implementing effective onboarding strategies. You will be responsible for providing best practices, excellent customer service, and maintaining strong client relationships throughout the customer lifecycle. In addition, you will engage with clients through various channels such as webinars, events, and road shows to enhance their experience with our products.
Engage with customers to promote software adoption and develop effective onboarding strategies
Demonstrate basic knowledge of our system and tools to effectively assist clients
Provide best practices and guidance to clients to optimize their usage of our products
Strive for excellent customer service and delivery, promptly addressing any concerns
Develop and maintain strong client relationships throughout the customer lifecycle
Implement product training and deliver materials to ensure client proficiency
Host Client Engagement webinars, events, and road shows to foster client engagement and satisfaction
Develop and manage a client Advisory Board and Directory for valuable feedback and insights
Monitor accounts for new user/admin changes and proactively address any issues
Evaluate existing resources and collaborate with the Operations and Engineering teams to provide necessary resources
Determine the return on investment (ROI) of opportunities for clients
Moderate the user community and facilitate productive discussions
Identify and share lessons learned with relevant teams to improve our products and services
Who you are
2 to 4 years of related experience in a client success or customer-facing role
Bachelor's degree or an equivalent combination of education and work experience
Ability to quickly understand and familiarize yourself with a large portfolio of products
Experience with industry-specific back-end technology usage, such as Salesforce, Zendesk, etc.
Excellent analytical and problem-solving skills
Ability to work independently and manage multiple priorities and deadlines simultaneously
Proficiency in Office 365, including Microsoft Word, Excel, PowerPoint, and Outlook
Demonstrated ability to learn and understand basic office software applications
Excellent verbal and written communication skills, along with strong organization and follow-up abilitie
Exceptional relationship building skills with the ability to work both individually and as part of a tea
Comfortable working in a fast-paced, deadline-driven environment
Proven track record of building successful relationships and partnerships at all organizational levels
Strong client focus with exceptional collaborative and influencing skills
Effective communication and presentation skills
Detail-oriented planning abilities
Ability to…