Ministry Brands is looking for a IT Support Technician to join our growing team!
Who we are
Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.
Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual’s unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential.
Available Location: Milton, GA
Hybrid Working: In this role, you will split your time between working at the designated company office in Alpharetta, GA for a minimum of 4 days per week and will work remotely from your home address up to 1 day per week. Any changes to these work locations must follow the appropriate process as outlined in our handbook.
Job Summary
The IT Support Technician provides onsite technical support for executive staff at the Alpharetta office and serves as a key member of the company’s VIP support program. This role delivers high‑touch, white‑glove IT support while also collaborating closely with the broader IT Support team to assist end users across the organization.
In addition to user support, this position owns the end‑to‑end hardware lifecycle process, including procurement, deployment, inventory tracking, and secure disposition of retired equipment. This role requires strong customer service skills, technical fundamentals, and discretion when supporting executive leadership.
Key Responsibilities
Executive & VIP Support
Provide onsite, white glove technical support for executive staff located at the Alpharetta office
Act as a primary participant in the VIP Support process for executives and designated VIP users across the company
Respond to VIP incidents with urgency, professionalism, and discretion
Support executive meetings, conference rooms, and presentations as needed (A/V, displays, conferencing tools)
End ‑ User IT Support
Provide Level 1 technical support for end users across the organization, including:
Workstations (Windows/macOS)
Mobile devices
Common productivity applications
Troubleshoot and resolve issues related to hardware, software, connectivity, and user access
Escalate issues appropriately while maintaining ownership and communication
Hardware Lifecycle Management
Manage the full hardware lifecycle for company issued devices:
Ordering new and replacement hardware
Receiving and staging equipment
Imaging, configuring, and deploying devices
Tracking inventory and asset assignments
Coordinate the secure return, wiping, and disposition of retired or replaced hardware
Maintain accurate asset records in IT systems
Collaboration & Process Support
Work closely with the IT Support team to ensure consistent service delivery
Follow and contribute to IT support processes, standards, and documentation
Assist with onboarding and offboarding activities related to user access and equipment
Participate in continuous improvement of support workflows and user experience
Suggested Additional Responsibilities
Assist with new hire onboarding (device setup, first day readiness, desk setup)
Support conference room and office technology (Teams Rooms, monitors, docks, printers)
Maintain IT supply inventory (peripherals, cables,…