Overview
Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.
Avani Cypress Lakes Resort are looking for a friendly, flexible, and guest-focused Guest Experience Attendant to join our team, someone who can confidently assist across both Front Office and Food & Beverage operations on a full time basis
This is a hands-on, dynamic role perfect for someone who enjoys variety and thrives in a guest-facing environment. You'll be a key part role in the overall hotel experience, ensuring our guests feel welcome, well cared for, and delighted from check-in to check-out, while also assisting within food and beverage operations.
Key Responsibilities:
Welcome guests on arrival and handle check-ins/check-outs with efficiency and warmth
Assist with food and beverage service in our café, bar, or during in-room dining
Provide local recommendations, handle guest requests, and respond to feedback promptly
Deliver orders, clear tables, and maintain cleanliness of the F&B area
Set up and pack down breakfast or function areas as required
Coordinate with housekeeping and other departments to ensure guest needs are met
Process payments accurately and maintain up-to-date guest records
Shift Details (subject to change):
Rotating roster across Monday to Sunday
Shift times scheduled within 7:00am to 11:00pm
Immediate start available
Hourly Rates (excluding superannuation):
Monday - Friday: $27.97 per hour
Saturday: $33.85 per hour
Sunday: $40.62 per hour
Qualifications
To be successful in this role, you will require the following:
Previous hospitality experience across Front Office and Food & Beverage would be highly beneficial
Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
RSA Certificate (or willingness to obtain)
A positive, adaptable attitude and excellent communication skills
Confidence in handling multiple priorities in a fast-paced environment
Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
Availability to work across a 7-day rotating roster, including weekends and evenings
Additional Information
At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:
What We Offer:
Career Growth: Learning and development programs to boost your career.
Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
Global Perks: International accommodation discounts across our hotel brands.
Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
Experiences: Discounted entertainment and activities.
Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
Generous Leave: Parental and birthday leave.
Wellness Boost: EAP and tailored wellness support.
Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.
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