Job Location:
NH Maldives Kuda Rah Resort
NH Hotels & Resorts is a globally recognised hospitality brand built on three pillars: value for money, prime locations, and service with a human touch. With a strong presence in Europe and the Americas, we are expanding into the Middle East, Asia, and Australasia.
Down-to-earth, innovative, reliable, and genuinely friendly — this is what NH stands for. We welcome business travellers, families, couples, and friends looking for a fresh getaway, and we pride ourselves on delivering exactly what our guests need, every time. If you believe great hospitality is about people as much as places, NH is where you belong. Always a pleasure.
Please note that this is not an exhaustive list of everything that needs to be done. NH Maldives Kuda Rah employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
General Conduct & Standards
Maintain impeccable personal appearance and hygiene; always be neatly attired in uniform and ready for duty.
Behave with professionalism, punctuality, respect, discretion, and cultural sensitivity at all times.
Be well prepared, organized, and equipped with required tools/accessories to perform tasks.
Follow all resort Standard Operating Procedures, Minor Hotels guidelines, and comply with Maldivian regulatory requirements.
Be ready to support any reasonable requests from Management and assist colleagues as needed.
Guest Liaison & Personalized ServiceBefore Arrival
Review guest profiles and history prior to arrival, understand their preferences, special requests, past stays, etc.
Coordinate with relevant departments to ensure villas are prepared per guest preferences: room setup, welcome amenities (welcome letters, drinks, cold towels), minibar, complimentary items.
Ensure registration cards and documentation are ready, minibar inventory is stocked, and arrival amenities are in place.
Guest Arrival & Check-in
Greet assigned guests upon arrival at the jetty; escort them to the check-in area.
Provide a smooth, efficient check-in, ensuring registration is completed, guest details are recorded & departure flight details are confirmed.
Offer the option of resort/room orientation later, respecting guest’s convenience.
Orientation
Provide resort orientation, present all facilities and services (villa, spa, restaurants, special events, dive/snorkel options, excursions).
Clarify inclusions (e.g. meal plan), reconfirm all arrangements.
Liaise with other departments to coordinate guest preferences (e.g. dietary requirements, special services).
During Stay - Ongoing Guest Support & Engagement
Engage with guests daily (minimum once per day, especially during mealtimes) in a friendly, unobtrusive manner.
Recommend and arrange resort experiences: excursions, diving/snorkelling, spa treatments, water sports, private dining, photo sessions, special events.
Keep updated on resort events, availability (rooms, activities), and upselling opportunities propose upgrades or special experiences when appropriate.
Offer tours of the island, show alternate villa categories, handle guest messages.
Support room services when needed: coordinate turn-downs, liaise with Housekeeping for villa maintenance or guest complaints (e.g. defects), and follow up to ensure guest satisfaction.
Assist with transfer arrangements, flight re-confirmations, currency exchange or billing/payment issues.
Maintain and update guest history and feedback daily via Guest Feedback Reports.
Prior to & During Departure
Two days prior to departure, prepare and deliver the pre-departure letter, explain departure formalities.
The evening before departure, prepare and deliver the departure letter, explain departure formalities, and confirm payment.
Oversee luggage collection, tagging, and secure storage. Ensure safe clearance of valuables (e.g. passports), confirm departure timing, and inform guests of any changes.
On the day of…