Job Location:
Anantara Bazaruto Island Resort
Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.
Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.
Position Summary
The Restaurant Supervisor is responsible for supervising the daily operations of the assigned restaurant and ensuring the delivery of exceptional guest service in accordance with Anantara brand standards.
The position provides direct supervision and guidance to the restaurant team, coordinates daily shifts, monitors service quality, and ensures that operational, hygiene, grooming, and guest experience standards are consistently maintained.
The Restaurant Supervisor acts as a key link between the Restaurant Manager and the operational team, ensuring effective communication and smooth coordination throughout each shift.
2. Key Responsibilities
Restaurant Operations
Supervise the daily operation of the assigned restaurant.
Ensure the restaurant is fully prepared before opening and maintained throughout service.
Coordinate the smooth flow of service and ensure efficient table allocation and section management.
Monitor service standards, food presentation, beverage service, and overall guest experience.
Conduct opening and closing checks and ensure all procedures are completed correctly.
Coordinate with Kitchen, Stewarding, Bar, Front Office, Housekeeping, and other departments as required.
Monitor restaurant equipment, furniture, operating supplies, and report maintenance requirements promptly.
Ensure all operational procedures are followed consistently.
Guest Service & Experience
Welcome and engage with guests in a warm, professional, and personalised manner.
Monitor guest satisfaction throughout the dining experience.
Respond promptly and professionally to guest requests, concerns, and complaints.
Resolve guest issues within the level of authority and escalate matters to management when required.
Ensure VIPs, special occasions, dietary requirements, and guest preferences are communicated to the team.
Promote a genuine and personalised Anantara guest experience.
Team Supervision
Conduct daily pre-shift briefings and communicate relevant operational information.
Allocate sections, duties, and responsibilities to Team Members.
Monitor attendance, punctuality, grooming, uniform, and professional conduct.
Provide coaching and on-the-job training to Team Members.
Support the induction and development of new Team Members.
Identify performance and training needs and communicate them to management.
Motivate the team and promote teamwork, professionalism, and a positive working environment.
Lead by example and consistently demonstrate the required service standards.
Service Standards & Quality Control
Ensure adherence to Anantara and departmental service standards.
Monitor table settings, restaurant presentation, cleanliness, and overall ambience.
Conduct regular floor checks during service.
Ensure menus, promotions, special offers, and product information are correctly communicated to the team.
Monitor service timing and coordinate with the Kitchen to ensure efficient food delivery.
Ensure proper handling of guest requests and special requirements.
Hygiene, Health & Safety
Ensure compliance with food safety, hygiene, health, and safety procedures.
Monitor cleanliness of the restaurant, service areas, equipment, and back-of-house areas.
Ensure Team Members comply with personal hygiene and grooming…