At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.
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Mitel is a global market leader in business communications, powering more than two billion business connections with our cloud, enterprise and next-gen collaboration applications.
With more than 70 million users in nearly 100 countries, Mitel is the only company that wakes up every day exclusively focused on helping customers take their communications from where they are today to where they expect them to be.
Overview:
As a Senior Program Manager based in Brazil, you will play a highly visible role in owning, driving, and delivering complex cross-functional programs across Product, Engineering, and other partner organizations. You will be accountable for achieving the outcomes and desired objectives of strategic imperative initiatives, providing end-to-end oversight from definition and planning through execution, reporting, and delivery. This role requires a seasoned program leader who can operate effectively with executive stakeholders, influence across organizational boundaries, and ensure critical product and strategic goals are delivered using Agile methodologies and Scaled Agile PI Planning.
You will be part of an experienced, accomplished team that engages broadly across Mitel and supports corporate-level initiatives with significant business impact.
Responsibilities:
• Lead and manage complex cross-functional programs in accordance with Mitel’s goals, processes, strategic priorities, and governance expectations.
• Own and drive strategic imperative initiative-type programs, including outcome definition, objective alignment, execution planning, executive-facing communications, and delivery of measurable business results.
• Drive cross-functional alignment and accountability across Product, Engineering, Operations, and other partner organizations by clarifying ownership, facilitating collaboration, and removing blockers.
• Establish program success criteria, desired outcomes, measurable objectives, integrated plans, milestones, dependencies, and delivery schedules.
• Proactively identify, manage, and escalate risks, issues, dependencies, capacity constraints, and critical path items to ensure delivery remains on track and aligned to business priorities.
• Track technical and business issues, facilitate resolution, and coordinate decision-making to maintain momentum and deliver a superior customer and stakeholder experience.
• Manage multiple workstreams and program facets concurrently, maintaining clear visibility into progress, dependencies, resource constraints, risks, and decisions.
• Establish and manage program governance, including operating rhythms, steering updates, decision logs, escalation paths, and executive review cadences.
• Implement and manage change control, communications, adoption planning, and stakeholder engagement to ensure program goals and intended business outcomes are achieved.
• Produce accurate, timely, and executive-ready reporting, including status updates, dashboards, decision briefs, risk summaries, and recommended actions throughout the program life cycle.
• Support identification and execution of organizational, process, and business improvement opportunities that enable strategic initiative delivery.
• Develop knowledge of Mitel products, systems, software, hardware, applications, customer priorities, and corporate strategic…