A BETTER BUILT WORLD https://www.miter.com/resources/a-better-built-world/
At Miter, we’re on a mission to help construction contractors build with confidence. If we’re successful, we’ll make it easier and faster to build critical physical infrastructure - roads, bridges, utilities, data centers, housing, etc.
For decades, construction and field services contractors have had to run their businesses on outdated software: clunky, on-premise systems created in the 1980s and 1990s.
That’s where Miter comes in. We’re using AI and embedded payments to rebuild the core HR, finance, and operations systems that underpin our physical economy. Using Miter, contractors like Marathon Electrical https://www.miter.com/customer-story/marathon-electrical-contractors/, W.J. O’Neil https://www.youtube.com/watch?v=GNExtmeHcSg, and Truebeck Construction http://truebeck.com/ are building stronger teams, controlling job costs, and accelerating jobsite execution.
This idea is resonating. Since we launched in 2021, we’ve grown to thousands of customers and tens of millions in ARR, making us one of the fastest growing vertical software companies ever. To double-down on our momentum, we’ve raised $78M+ from top investors (Bessemer, Coatue, and Battery) who share our belief that we’re just getting started.
WHAT YOU'LL DO:
- Help own our integrations and accounting support queue across phone and email: sync errors, connector outages, GL and journal entry questions, and ERP setup, all the way to resolution.
- Troubleshoot how data moves between Miter and our partners' systems. Read sync logs and API errors, reproduce the issue, figure out whether it's configuration, customer data, a partner-side problem, or a real product bug, and explain the fix in plain language.
- Untangle construction accounting scenarios like GL account and department mapping, job and cost code costing, labor burden and fringe allocation, multi-entity setups, and employees, jobs, or activities that won't sync.
- Be the checkpoint before integration cases reach Engineering. When something is a true defect, hand it over with a clean reproduction, logs, and the customer's settings so it can be fixed fast.
- Help define what a proactive support motion could look like for Integration/Accounting issues. What ways can we automate fixes or suggestions for customers based on what we are seeing customers get stuck on.
- Build the playbooks: troubleshooting guides for each integration, saved replies for the most common fixes, and knowledge base articles all updated with an eye for extreme accuracy so customers (and our internal and customer-facing AI tools) can get it right without escalating
- Level up the team. Review integration escalations with Tier 1, run trainings on each accounting system, and become the person teammates come to when they're stuck.
- Be a support contact for integration partners like Sage, Procore, and BuildOps.
- Spot patterns in what customers run into and turn them into bug reports, feature requests, and process improvements with Product and Engineering.
- Hit Resolution, SLA, and CSAT goals while keeping quality high. Every customer loves working with you.
WHAT YOU'LL NEED:
- 2+ years of hands-on work with accounting or ERP systems, whether supporting customers, implementing, or using them day to day as an accountant or systems admin. That could be at a software company, consulting firm, VAR, or in-house finance team.
- Real depth in at least one of these: Sage Intacct, Sage 100 or 300 CRE, QuickBooks Online or Desktop, NetSuite, Acumatica, Viewpoint Vista or Spectrum, or Foundation.
- A working understanding of how payroll hits the books: chart of accounts, GL mapping, journal entries, accruals, departments and classes, job costing, and how to reconcile payroll against the ledger when the numbers don't match.
- Technical troubleshooting instincts. You're comfortable reading error messages and sync logs, working through CSV imports and exports, and learning how a…