Company:
Marsh
Description:
Marsh is seeking candidates for the following position:
Claims Client Carrier Relationship Officer
What can you expect?
Exposure to a large number of Marsh small to medium size clients and their specific insurance products and claims
Exposure to some of the largest insurers in South Africa
Fast paced work environment
Well-structured and paperless claims services
Providing essential claims services to ensure client business success
What is in it for you?
Solid platform to grow and build your technical skills and expertise in insurance.
Ability to enhance your skills via various on the job training and internal online resources.
Being part of a global organization
All benefits as per the location HR policy will be applicable
We will count you on to.
Review and understand incoming documentation seeking guidance or advice where necessary
Identify all potential policies and coverages, seek validation where necessary, and advice where uncertain or clarification required
Communicate with clients, colleagues, third parties or insurers for status updates, information requests, instructions or query resolution
Provide support for procedural guidance to clients and facilitate information requests between colleagues ,insurers and clients
Communicate with colleagues, clients or beneficiaries to provide status updates, and follow-up with insurers on escalations
Generate claims reports from internal system as required, validate, supplement and distribute as necessary
Adhere to compliance / regulatory requirements, or Marsh’s Professional standards to maintain quality & avoid potential E&O situations
Build and maintain effective relationships with clients, colleagues, third parties and insurers
Effectively communicate with clients, colleagues, third parties or insurers as appropriate at all times, and as per local procedures
Ensure all applicable records and files are kept up to date in accordance to internal policies Proactively handle tasks and activities to ensure adherence to local or client service standards, or KPI's
Manage and prioritize workloads to meet deadlines, service standards or deliverables, escalate or seek assistance where necessary
Manage allocated claims portfolios to ensure overall adherence to Marsh Policies
Manage escalations from start to end and ensure all involved parties kept up to date with developments and seek or defer for appropriate advice where necessary
Keep all relevant parties informed ,as appropriate , of any potential problems or contentious claims
Manage outstanding run off claims per the professional standards
What you need to have?
Insurance and claims handling knowledge
Clear and concise oral and written communication skills in English.
Strong numerical skills
Excellent organization skills – able to prioritize work and meet deadlines
Excellent interpersonal skills – able to work within a team
Be comfortable and have experience working with technology (solutions)
Proficient in Microsoft Office tools (or equivalent) – Outlook, Word and Excel
Ability to work under pressure
Strong time management skills
Ability to problem solve
Previous insurance studies will be advantageous
What makes you stand out?
Work experience in Insurance with, 4+ years of previous insurance claims preferably commercial claims
Ability to deal with work pressures and client demands
Demonstrate a high passion for client service and satisfaction
Demonstrate a drive for personal development and growth
Clear work history of high performance and adherence to Marsh Standards and performance goals
Good work ethic
Team player
Strong verbal & written communication skills
Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or…