Director of Sales Operations
Modern Exteriors | Wilmington, DE
Salary: $100,000 per year
Job Type: Full-Time
Location: Wilmington, DE
Reports To: President of the Company
Modern Exteriors – A Workplace You'll Love
Modern Exteriors is one of the fastest-growing roofing companies in the United States. As a veteran-owned organization, we pride ourselves on a culture that balances a fun, team-oriented environment with a high-performance, results-driven mindset.
We work hard, celebrate wins, and empower our people to grow both professionally and financially.
As we continue expanding, we're looking for experienced leaders who thrive in fast-paced environments and want to play a key role in building a high-performing organization.
Position Overview
Modern Exteriors is seeking an experienced, results-driven Director of Sales Operations to oversee sales performance, operational efficiency, and leadership accountability across the organization.
Reporting directly to the President, this individual will work closely with Vice Presidents and Sales Managers to ensure company-wide sales objectives are achieved, operational standards are maintained, and leadership teams consistently execute established processes.
The Director of Sales Operations will be responsible for analyzing performance, identifying underperforming offices, implementing improvement strategies, and holding sales leadership accountable for results.
The ideal candidate is a strong leader with an analytical mindset, excellent communication skills, and a proven ability to drive operational excellence within a high-performance sales environment.
Key Responsibilities
Sales Leadership & Accountability
Work directly with the President to execute company-wide sales strategies and operational objectives.
Hold Vice Presidents and Sales Managers accountable for performance metrics, production goals, and operational standards.
Conduct regular performance reviews with sales leadership to evaluate results and identify areas for improvement.
Identify underperforming offices and collaborate with leadership to develop and execute corrective action plans.
Ensure sales leadership consistently follows established company policies, procedures, and expectations.
Establish a culture of accountability, ownership, and continuous improvement.
Sales Performance & Analytics
Monitor and analyze key performance indicators (KPIs), including sales production, conversion rates, revenue, and overall office performance.
Develop and maintain reporting systems, dashboards, and performance tracking tools.
Identify performance trends, operational inefficiencies, and opportunities to increase productivity.
Provide the President with regular performance updates, operational insights, and strategic recommendations.
Ensure sales leadership understands performance expectations and takes appropriate action to achieve established goals.
Sales Operations & Process Management
Oversee daily sales operations to ensure consistency, efficiency, and accountability across all locations.
Implement and enforce standardized sales processes, procedures, and best practices.
Oversee CRM utilization, reporting accuracy, and compliance with company processes.
Identify opportunities to streamline workflows and improve operational efficiency.
Collaborate with executive leadership to implement new systems, tools, and operational improvements.
Ensure effective communication and coordination between sales leadership and supporting departments.
Strategic Growth & Development
Partner with executive leadership to develop strategies that improve sales performance and profitability.
Support operational planning and execution as the company expands into new markets.
Work with sales leadership to identify training, coaching, and development opportunities.
Evaluate existing operational structures and recommend improvements that support company growth.
Drive initiatives that strengthen leadership performance, operational consistency, and long-term…