Help clients prevent avoidable disruption and make confident technology decisions. As a Technical Alignment Engineer at Modern IT, you will get to know assigned client environments, review them against documented standards, and turn findings into clear recommendations and accountable follow-through.
Based in La Verne, CA, this full-time, on-site role includes client visits, generally within 30 miles of the office, and 8am–5pm Pacific hours. You report to the Technology Alignment Team Lead and participate in the weekend emergency on-call rotation.
About Modern IT
Modern IT helps people and businesses move forward with confidence. We partner with business leaders and internal IT teams to simplify technology, strengthen security, and connect IT decisions to business priorities. Our focused Microsoft approach brings tools and processes together so teams can work with greater clarity. We ask thoughtful questions, share what we learn, and build trust through clear communication and reliable follow-through.
What you will own
Scheduled technology reviews. Inspect networks, servers, endpoints, Microsoft 365 and Azure environments, and security and recovery controls against approved standards. Record the evidence, the gaps, and anything you could not verify. Complete scheduled scorecards and applicable Unique Client Checklists for systems specific to each client.
A prepared, purposeful service day. Confirm priorities and unfinished actions with your team lead and virtual Chief Information Officer (vCIO) before the visit. Start with a client check-in and physical walkthrough, complete the planned reviews, and finish with a concise written deliverable and client debrief covering findings, completed work, owners, and next steps.
Findings that lead to action. Explain the business impact and priority of each material gap. Complete remediation within your assigned scope and route other work to Service Desk, Centralized Services, or Projects with evidence and a clear handoff. Escalate urgent risks promptly and verify follow-through; a completed review does not mean every finding is resolved.
Documentation people can use. Maintain accurate client configuration records, diagrams, checklists, and standard operating procedures in IT Glue and SharePoint. Turn recurring support questions and undocumented workarounds into instructions another engineer can follow.
Client trust and continuous improvement. Explain technical findings in plain business language, help clients understand the value of the visit, and bring evidence-backed recommendations to the vCIO for technology planning and business reviews. Contribute improvements to the standards library and work with colleagues to reduce recurring incidents.
What success looks like
Assigned reviews and scorecards are completed on schedule with supporting evidence. Client documentation stays current. Findings have a priority, an owner, and a tracked next step, and clients understand what was accomplished and what remains open.
Scheduled service days target at least 90% proactive work. Record proactive and reactive time accurately, arrange warm handoffs for support requests, and flag interruptions or capacity constraints early. Work with the wider delivery team to reduce recurring tickets per endpoint and improve resolution times through better alignment and documentation.
Who thrives in this role
You enjoy methodical investigation, regular client contact, and finishing the documentation as much as solving the technical problem. You can explain why a standard matters, distinguish verified facts from assumptions, and stay with an issue through the handoff. Experience as a systems or network administrator, MSP engineer, or technical account engineer can be relevant when it includes hands-on standards reviews and proactive improvements.
Requirements
What you bring
5+ years of hands-on infrastructure experience in an MSP or equivalent environment, working with networks, servers, endpoints, remote monitoring…