If you’re interested in this role, please apply in English and include an English version of your Resume/CV.
The Role
Joining Moderna means advancing mRNA science to transform medicine. Work with exceptional global teams on a broad pipeline and build a career that makes a real difference for patients.
Moderna is strengthening its international business services hub in Warsaw, supporting our growing global operations. We welcome professionals ready to help advance our mission and shape the future of mRNA medicines.
As an HR Operations Partner, you will be a key point of contact for employees across EMEA, with particular focus on Switzerland, the UK, Spain, Italy, and Germany, delivering accurate, timely, and employee-focused HR support across the employee lifecycle.
Working as an individual contributor, you will combine hands-on Workday operations, case management, compliance, reporting, and cross-functional partnership with ownership of Moderna’s global HR Operations knowledge management process.
You will help scale and continuously improve HR service delivery through digitalization, automation, stronger employee self-service, and opportunities to work closely with Generative AI tools to improve knowledge creation, content quality, discoverability, and operational efficiency.
Here’s What You’ll Do:
Act as the primary point of contact for employee inquiries and requests across EMEA, ensuring timely, accurate, and effective resolutions while delivering an excellent employee experience.
Empower employees to independently resolve common inquiries by providing clear guidance on Tier 0 self-service resources and Workday functionality.
Manage complex inquiries and escalations, ensuring appropriate routing to Tier 2 support and timely resolution.
Accurately document cases, resolutions, follow-up actions, and communications in the case management system, maintaining complete and reliable records.
Develop, maintain, and continuously improve FAQs and standardized responses to address recurring inquiries, identify knowledge gaps, and strengthen employee self-service.
Manage and process complex employee data changes in Workday across the EMEA employee lifecycle, including onboarding, transfers, absences, work schedule changes, and terminations, ensuring data accuracy, compliance, and timely execution of HR workflows.
Collaborate closely with HR Business Partners, Centers of Excellence, Payroll, HR Digital, and external vendors to deliver seamless HR services and continuously improve operational effectiveness.
Partner with HRBPs, COEs, and Payroll to streamline HR operations, optimize country-specific processes, and improve service delivery across EMEA.
Prepare, maintain, and update HR documentation, ensuring accuracy, consistency, confidentiality, and compliance with local requirements and internal policies.
Prepare reports and supporting documentation for internal and statutory audits, ensuring accuracy, completeness, and timely delivery.
Develop tailored HR reports and translate operational data into actionable insights that support process improvement and informed decision-making across EMEA.
Partner with HRBPs to monitor legislative and regulatory changes across EMEA and support their implementation into local HR processes, helping maintain ongoing compliance.
Support country-specific HR processes, projects, and initiatives, adapting solutions to local requirements and evolving business needs across the region.
Maintain the highest standards of data privacy and confidentiality, safeguarding sensitive employee information in accordance with applicable regulations and company policies.
Own the global HR Operations knowledge management process, including the creation, review, maintenance, auditing, and optimization of employee-facing Workday articles and other HR knowledge assets.
Ensure HR policies, procedures, process guides, and knowledge resources remain accurate, consistent, accessible, and up to date through structured review cycles…