We Could Use Someone Like You in Our Crew.
Senior Editorial Writer
ModSquad | Marketing | Contractor/Freelancer
About the Role
ModSquad is executing a brand-led marketing strategy. We're looking for a contract editorial writer who covers our category the way a trade journalist or industry analyst would – someone who already knows the outsourced customer support trust & safety landscape, and follows what the vendors and platforms are actually doing.
This is not a content marketing role. We're looking for someone who can interview our executives, read the industry data critically, surface the stories buried inside our client work, and shape all of it into pieces that people running digital operations actually want to read – published under our leaders' names and placed with the publications their peers already read.
If you've covered this beat at a trade publication, worked as an industry analyst, built original research that others cited, or ghostwritten executive bylines that didn't sound like press releases, we should talk.
What You'll Do
Editorial & Executive Voice
Ghostwrite executive articles for owned, social, and external distribution channels
Interview internal SMEs, clients, and partners to extract story angles and original perspectives
Develop sponsored editorial and co-authored pieces for targeted trade publishers
Support live programming – office hours, panel appearances, recurring conversations with senior ModSquad voices – including prep, framing, and turning recordings into written pieces
Research & Category Analysis
Track the CX, trust & safety, moderation, and outsourcing landscape – competitor positioning, vendor claims, analyst coverage, regulatory movement – and tell us where our point of view has room to land
Build data-led editorial: original surveys, benchmark analyses, state-of-the-industry pieces, and commentary grounded in real numbers
Read industry research critically and translate it into an argument a practitioner can use
Identify the stories our competitors are not telling
Client Storytelling
Partner with Account Management and Sales to identify client stories worth telling
Develop anonymized or attributed client stories that are specific and authentic, not templated
Build a repeatable process for sourcing, quantifying, and clearing client stories – including getting to business outcomes, not just a list of services delivered
What We're Looking For
Experience
Demonstrated experience covering or analyzing at least one of: customer experience, contact centers, BPO/outsourcing, trust & safety, content moderation, enterprise SaaS, or digital operations
A track record in journalism, trade publishing, industry analysis, or research writing – not general content marketing
Demonstrable executive ghostwriting, with published examples
Experience producing or interpreting original research – surveys, benchmark data, industry datasets
Skills
You can pull a story out of a 30-minute conversation with a busy executive
You can take a pile of ideas or a rough brief and build a coherent, logical argument
You know how trade publications work: pitching editorial angles, sponsored content, co-authorship, and when each is the right call
You can name the publications, newsletters, and analysts that matter in this category
Comfortable in plain text workflows, Markdown, and GitHub
You know how to diagram a sentence, apply the Paramedic Method from Revising Prose, or have read Several Short Sentences About Writing more than once and have thoughts about how to apply it editorially
You're allergic to AI slop
You're already thinking about how to improve this job description
Mindset
Operates with editorial judgment, not just execution; pushes back when a brief doesn't have a story yet
Fast and self-directed; sets their own production pace without heavy oversight
Comfortable working as an independent contractor alongside an in-house team
Compensation & Structure
This engagement is structured as an independent contractor…