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Position Summary:
This position is responsible for assisting with overseeing the daily activities of the dispatchers and ensures compliance with company policies and procedures, regulations and internal controls.
Primary Duties and Responsibilities: includes but not limited to:
Communicates work order maintenance and emergency calls to the staff and directs incoming calls via radio or phone to the appropriate personnel
Dispatches multiple departments for assistance or guest enhancement
Ensures work order logs are accurate and up-to-date
Assists with the hiring, training, scheduling and evaluating of the dispatching staff and ensures that they meet departmental standards
Provides exceptional customer service to internal and external guests while maintaining a professional demeanor and providing information pertaining to the property
Secondary Duties and Responsibilities:
Interacts with various operating departments and ensures the proper flow of information is communicated between all levels of the company
Assists with answering phones, dispatching and logging of work orders and activities
Maintains all logs and required paperwork
Meets with, mentors and coaches the staff to ensure they are providing superior customer service
Minimum Education and Qualifications:
High School Diploma or equivalent
Two years of experience as a supervisor or lead in a high volume complex casino environment
One year of experience as a Dispatcher
Must be able to type 30 wpm
Competencies : Incumbent will master the following competencies while in this position:
Excellent written and verbal communication skills
Excellent organizational and multi-tasking skills
Intermediate knowledge of Word, Excel and Outlook
Ability to make on the spot decisions with little or no information or guidelines available
Responds to emergency situations with ease
Training Requirements:
Must attend all appropriate Human Resources Supervisor Training classes
Knowledge of ACSC, STM, HOTSOS, ITRAK and Maintenance Connection systems
Understanding of Ascent, EmpowerTime and Manager Self Service systems
Knowledge of the casino complex layout including the exterior of the building
CPR, First Aid and Bloodborne Pathogen certified
SMART alcohol awareness
Physical Demands and Work Environment:
Fast paced office work environment with frequent interruptions
Must be able to sit in front of a computer screen for extended periods of time
Must be various shifts and flexible hours
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.
Work Shift:
Regular
Knock, knock. Hear that sound? That's opportunity!
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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.